Get Started with WATI in 10 steps
Create your first chatbot in WATI
Connect your number in WATI
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Overview
How to send a broadcast?
How to create a template message?
Introduction to Team Inbox
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Get started with WATI
Auto replies and OOO messages
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How To Import WhatsApp Chats
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Creating click-to-chat link
Get your own WATI custom Sub-domain
What is the difference between Whatsapp Business and WATI?
WATI Pricing
WATI Subscription
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Wati Pricing Update
What are Monthly Chatbot Sessions?
Wati Pricing Plans
RBI e-Mandate Latest Guidelines
Export Chats from Wati
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How to top-up WATI credits?
What is Conversation Based Pricing?
Estimating your conversation usage cost
Top-up WATI credits
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Embedded Sign Up
Display Name
Phone Number
Phone Number Disconnected
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How to change your phone number on WATI
Migrate your phone number to WATI from another BSP
How to add WhatsApp number to Facebook or Instagram pages
How can I create a QR Code for my WhatsApp Number?
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
Meta Business Verification not required to Increase your Messaging Limit
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What if the 'Start Verification' button is greyed?
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How to check whether your business is verified?
Where to find the Facebook Business Manager ID?
Why is Facebook Business Verification required?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
WhatsApp Manager ID (WABA)
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Everything you need to know about your WhatsApp Manager
How to access WhatsApp Manager?
Official Business Account
WATI and its Features
Team Inbox
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Different types of chat status in WATI
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WATI Account running Slow
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How to start a new Chat?
Broadcast
Why is Meta/Wati restricting my messages?
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"Message Undeliverable" when sending template messages
How can I use coupon codes?
How can I send catalog messages?
How to easily broadcast to a subset of your Shopify customers on Wati?
Messaging limit for Click-to-WhatsApp Ads (CTWA)
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Tips to send personalized media content broadcast to each number
Building your WATI chatbot
Automation
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Advanced Chatbot Builder: Trigger Chatbot
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How to collect data with Google sheets in Chatbots
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Reply Material
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Catalog
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Manage your Contacts
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Detail Access Menu of each Roles
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Personalize your account
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How to manage notifications and sound?
Click To Whatsapp Ads
Are your CTWA ads giving you good conversions? Track this in Wati with 4 easy steps
Crash course in CTWA - all you need to know to get started!
CTWA Feature Highlights on WATI
Rule-based Automation
Learn more about Filters
Learn more about Actions in Rules
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KnowBot
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Zoho
Create a contact in WATI when a new lead comes into ZOHO CRM
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Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
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Shopify
How to include Discount coupon in Shopify Automated messages
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Enable Support for Your Shopify Stores Third Party Checkout Providers URL
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WooCommerce Integration
Hubspot
Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
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Zapier
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- How to collect WhatsApp numbers from Instagram automatically?
How to collect WhatsApp numbers from Instagram automatically?
Updated by Hong
Introduction
Does your business get a lot of leads from your Instagram account? Do you want to centralise everything into one communication channel? No worries, we are here to help!
The Wati number collection bot will chat with your Instagram customers and automatically ask for their phone number. Once collected, the phone number will be automatically saved into the customer's contact attributes. Afterwards, you can easily start a WhatsApp conversation with your customer that came in through your Instagram channel.
How does it work?
Our number collection feature is powered by an AI Agent. It will handle the conversation on your behalf. This Agent is available in our Chatbot builder.
Let's look at an example chatbot flow below on how we can automate the process of collect phone number from IG contacts:
- Start off by adding the AI Agent node in your chatbot builder. This will act as the number collection bot.
- This number collection bot will focus on 1 objective while chatting with your contact, which is to collect their WA number. You don't have to worry about the back-and-forth messages, the bot will respond on its own
- If the Agent is successful, you can add additional nodes to the overall chatbot flow, such as a Thank you message
- If the Agent is not successful, you can assign the chat to a team or to a human operator for follow-ups
Let's take a closer look at the AI Agent node:
- The AI agent has one objective only, to help you talk to your contacts and ask for their phone numbers
- If your contact is not comfortable sharing, you can set how many times the Agent should try to convince your contact. The Agent can try up to 3 times.
- Once the number is collected, the phone number will be saved into the customer's Contact Attributes automatically, so you can use it later on for WhatsApp broadcasts. Optionally, you can also save the number as a Flow variable, if you need to use it within the same chatbot session.
How do you trigger this bot?
Similar to how you might trigger a Welcome message or Out of Office message for Instagram, you can use our Rules feature to trigger your number collection bot.
After creating your chatbot, you will be able to select it within the Action block of your Rule.
For Filter properties, we recommend using 2 conditions:
- Contact initiates a new chat
- Contact does not exist
When these conditions are met, the number collection bot will talk to your brand new leads and ask for their WhatsApp numbers. If you'd like to start a bot for existing contacts, you can adjust the filter accordingly to suit your business needs, too.
Once your Rule setup is done, switch on the Rule and you are good to go! Sit back and let AI do the heavy lifting for you. You can check the Contacts page or the individual contact in Team Inbox for any new WhatsApp numbers collected over time.