When can use Subscribe or Unsubscribe in Chatbot Builder?

## When can use Subscribe or Unsubscribe in Chatbot Builder?


:::info
Advanced Chatbot Builder are available in the Pro & Business Plan only. [Read more about our plans](https://wati.brainfish.ai/articles/wati-pricing-plans-Zw5lmatoqt)

:::

On the Advanced Chatbot Builder, these two actions are availabled called **"Subscribe"** and **"Unsubscribe"**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/59dab027-f3ab-4247-b27f-3084af15debc/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250509%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250509T021946Z&X-Amz-Expires=3000&X-Amz-Signature=352f2b1709ffaf6e910aaa4df61ae563ca9811d3c1b8651bbe937c6f5661970d&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

This icon can still be used to build a chatbot under the regular plan and the chatbot can be saved successfully.

However, when we want to select these advanced chatbot to use as [Keyword Action](https://wati.brainfish.ai/articles/what-is-keyword-action-aF8WkNExCn) or [Default Action](https://wati.brainfish.ai/articles/what-and-how-to-add-a-default-action-ygZrCP1wVi), there will be a pop-up asking us to upgrade in order to use these advanced chatbot builder features.

After upgrading Wati to the Pro or Business plan, you can use these advanced chatbots in Keyword or Default Action.

## Meaning and Usage

**Subscribe**: This will update the "Allow broadcast" attribute of the current number into __Yes__. By updating this, this number agrees for us to send broadcast messages (template messages) to them later.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/cfda7af9-2434-4ab9-9ede-9f80b01417fb/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250509%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250509T021946Z&X-Amz-Expires=3000&X-Amz-Signature=4979722f21122157c77ee750e4d9d6bbc358d6be8547c1f57a570e8d04ab1540&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**Unsubscribe**: This will update the "Allow broadcast" attribute of the current number into __No__. By updating this, this number doesn't want to receive any further broadcast messages from us later in the future.

**To use the above two features**, simply select the icon and drag it into the chatbot, also drag the arrow from the step node that needs the action Subscribe or Unsubscribe. Or, we can also drag the arrow from the last node, and select to choose the icon.

## Sample

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/e0427107-bf81-40d9-aebe-753bb2db33e9/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250509%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250509T021946Z&X-Amz-Expires=3000&X-Amz-Signature=adb32b7a2b2bdfce9e7a812d1584b5096142953382eac25ed59d9d32263127cf&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Advance Chatbot Builder: Setup Subscribe or Unsubscribe

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AI Support Agent (KnowBot)

AI Support Agent (KnowBot) advanced settings

​AI Support Agent (KnowBot)

Whatsapp Flows

Custom Attributes for Whatsapp Flows

How to create a Rule for keywords

How to create an automation rule?

Learn more about Triggers

Learn more about Actions in Rules

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How to Automatically Assign a Chat to the Last Assignee

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How to add an attribute in bulk to a list of contacts?

How to delete contact attribute in bulk?

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Overview section

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How to add variants for items when Catalog created using Google Sheet

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What is the difference between template message and session message?

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What is a template message?

What are template formatting rules?

Template Category Guidelines

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What are the supported languages for template update?

Could I attach a PDF or image into a template message?

How to avoid template message rejection?

How to add buttons with template messages?

How to export and import template messages from one environment to a new environment?

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Are non-transactional messages allowed with WhatsApp Business APIs?

How to use interactive messages?

How to get Opt-in for WhatsApp Messaging?

Template Message Guidelines

How to add buttons to templates?

How to trigger a chatbot with template?

Troubleshoot template message rejection

How to create a carousel template

What are limited time offer templates?

Understanding Meta’s Latest Updates on Template Approval

Template Messages

What and how to add a Default Action?

Setting working hours

Default Action

What is a Reply Material?

How do I add a Reply Material?

How to use the Sequence feature?

Reply Material

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How to build a chatbot?

How to use Questions for Chatbot builder?

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Chatbot

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What is Keyword Action?

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Routing

What is WATI Automation Feature?

How does WATI Automation Feature work?

How to make a Backward Chatbot?

Automation

Building your WATI chatbot

Tips to send personalized media content broadcast to each number

How to send message to someone who is not in the Contact List?

Is there a limit of broadcast messages?

How do I edit or delete a scheduled broadcast?

What is a Broadcast History?

Where can I see Broadcast Statistics?

How can I search and filter Broadcasts?

How to Troubleshoot Common Errors? 

How to allow users to Opt-Out or Unsubscribe from Broadcasts?

Messaging limit for Click-to-WhatsApp Ads (CTWA)

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How can I send catalog messages?

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"Message Undeliverable" when sending template messages

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General FAQs: Broadcasts

Broadcast

How to add contact to Favorite?

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How to Use a Phone Number Previously Registered With WhatsApp Business

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Phone Number Guide: Everything You Need To Know

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How to Create your First Chatbot

Creating Your Wati Account

How to Change or Update your Display Name on Wati

Guidelines to Choose your Display Name

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How to Change Your Timezone in Wati

How to Change the Language in Wati

Managing Notifications and Sounds in Wati

How to Configure Auto replies and OOO messages

How to Create Your First Template Message

How to Add your First Contact

Introduction to the Team Inbox

Marketing Messages Lite (MM Lite): All you need to Know

Getting Started

Steps to Complete Facebook Business Verification

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A Deep Dive into WhatsApp Manager: What You Should Know

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Get Verified by Facebook