Getting Started
WhatsApp Number
How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
Display Name
Introduction
How to check any known issues with WATI?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
WhatsApp Manager
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
untitled article
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
How to top-up WATI credits?
Troubleshoot common errors in WATI
What's New
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
RBI e-Mandate Latest Guidelines
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Our Roadmap - See What's Planned
2022.05.2 - Releasing on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Types of Messages
Template Message
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
How to trigger a flow with template?
Could I attach a PDF or image into a template message?
Session Messages
How to use interactive messages?
Pricing
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
WhatsApp APIs
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
WATI APIs
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Integrations
Shopify
How to add/import Shopify Contacts into WATI
Shopify Integrations for Paid WATI Users
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Add-on: Google Sheet Automation
Integromat Integration
Add-on: Google Spreadsheet Sender
Hubspot Integration
How to use pre-defined variables in Shopify or Woocommerce?
WooCommerce Integration
WhatsApp Shop Plugin
Zoho CRM Integration
How to send template message using Zoho CRM Integration?
WhatsApp Chat Button Integration
WATI Embedded Team Inbox in Zoho
What are fixed variables for Woocomerce integration?
Zapier Integration
Where can I find the API Endpoint URL and Bearer Token?
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
Team Inbox on WATI
Team Inbox
WATI Account running Slow
How to add a tag to chat?
Copy Conversation URL
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
Routing
Keyword Action
Flow
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Why is my flow not working?
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Reply Material
Default Action
Introduction
Broadcast Messaging & Templates
Broadcast
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
How do I edit or delete a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
Template Messages
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How to add buttons to templates?
How do I check and add credit to send broadcast template message
Contact Management
Personalization & Account Management
Operator Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Mobile Apps
Mobile Apps
Get your own WATI custom subdomain
Do I have to pay additional to access WATI Mobile Apps?
What features do WATI Mobile Apps have?
What does WATI Mobile App do?
Mobile Released 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Terms, Privacy & Security
- All Categories
- Automation - Building a chatbot
- Flow
- Advance flow builder: Webhook
Advance flow builder: Webhook
Updated
by Helpdesk
When can use Webhook in Flow Builder?
By default, this icon is shown with the "PRO" logo as below.

This icon can still be used to build a flow under the regular plan and the flow can be saved successfully. However, when we want to select these advanced flows to use as Keyword Action or Default Action, there will be a pop-up asking us to upgrade in order to use these advanced flow builder features.
After upgrading WATI to the PRO plan, we can use these advanced flows in Keyword or Default Action.
Meaning and Usage
Webhooks: By webhooks, you can retrieve (GET) or send (POST) data from one place to another. Supposedly you having your own database.
To Use This: Simply drag and drop the webhook icon or when you extend the flow select the webhook feature.
Features
- URL & Method
This is where you can choose:
- GET Method
- POST Method
And your URL endpoint of the external API.

you can also make your URL Dynamic by inserting variables from the variables button shown in the image above.
To add variables, you should always do it in the URL Path.
Example: URL ⟶ https://webhook-wa-testing.clare.ai/16d6942a-64cb-43f3-8e8a-2bddace647f3?name={{name}}
- Customize Headers
Headers in HTTP webhook requests are generally used to specify the purpose of this webhook or the content type it contains.
It is completely optional to use headers, and it is by default set as off.

As shown in the above picture, you can set headers as key-value pairs, and then later when you set the request it will be sent in Headers.
Example: key = Content-Type , value = application/x-www-form-urlencoded
so it will be sent as
Content-Type : application/x-www-form-urlencoded
- Customize the body
In this you can send information in the body of the webhook request, this is also completely optional and set as off by default.

An example of how the body request should look like:
{
"name" : "@name",
"address" : "@address"
}

- Set your test variable
Manually setting your test variables here.

- Test the Request
You can test the API request by clicking on the 'Test The Request' button.

- Save Responses as Variables
You can also save the response of a request as variables whenever you trigger the webhook method.
Now you can either choose to make it a custom attribute or save it as a variable.

If your API response is a JSON with key-value paid, you can store each of the values by passing the key name.
For example, if you want to store "Hello from Webhook" from this response

You need to store it as below -

Once you do that, you can type in your variable or custom attribute and save the entire response.
Storing Responses Inside Object
If you want to store the response value that is inside an object, you need to use the objectkey.keyname
Example -
{
"Result": {
"MobileClientInfoStatus": "OpenQuote",
"PolicyId": "00000000-0000-0000-0000-000000000000",
"QuoteId": "xxxxx",
"CustomerId": "xxxxxx",
"QuoteNumber": "xxxxxx",
"PolicyNumber": null,
"LmsStatus": false,
"BucketKey": null,
"Quote": null
},
"MessageValidation": null,
"QuoteReferrals": null
}
If your response is like above, and you want to store the QuoteId, just use Result.QuoteId
Storing Responses Inside Object
If your response is inside an array of any object like below -
[
{
"tracking_data": {
"track_status":1,
"shipment_track" : [
{
"id":1278937320,
"current_status":"Delivered"
}
]
}
}
]
You can use this to store - $.[0].tracking_data.shipment_track[0].current_status
- Response Routing
You can use response routing in your flow so that whenever a request status matches the expected status it follows the flow according to that.
Example:
200 - Okay Request
400 - Bad Request
Here you can split your flow according to response status codes.

It will show like this in the flow:

Now, you can set up messages following them. Suppose for status = 200, I will send a message saying HTTP Request Succesful.

This is all about your webhook flow feature.
Thanks.