How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
2021.03.1 - Releasing on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
How to change the topic name on chat?
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
Log Operators Out From Current Active Sessions
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Terms, Privacy & Security
Updated by Nhi Luong
To setup Shopify for the trial user, the user needs to setup from both the Shopify setting page and the WATI integration page.
A.Shopify setting page
- From the shopify, login to your account then go to the App Store: https://apps.shopify.com/ , and find "WhatsApp Chat & Cart Recovery"
2. Click "Add app" and then "Install App", and the permission screen will be popup to ask for certain access rights
3. After installation, it will be redirected to the WATI Register/Login page
B. WATI setting
4. User need to sign up by Facebook or Google or self-create a new account
5. Once finish registering, the system will auto-login and open the integration page (with an account linked from Facebook or Google) OR user need to manually login after email verification step (with account create by email) then access "Integration", click "Shopify" icon. Below image is for the second type of user.
6. Upon clicking, the default value of the Live Chat button is Disable. We need to click to enable it.
After enabling, the system displays two parts: Whatsapp Chat and Automated Message
Whatsapp Chat: "Chat Button Settings" and "Chat Widget settings"
Chat Button Settings: We can setup the GUI of a button that will display on our Shopify page, including:
- Color (select color or input code)
- Text display. Eg: Chat with us
- Border Radius. For eg if it's 0, the button is in rectangle shape. If it >0, it's changing to an ellipse shape.
Chat Widget settings: We can setup the GUI of the chat widget (when the user click in chat button), including:
- Brand Name
- Brand Sub Title
- Phone Number
- Brand Image
- Welcome Text
- Background Color
- CTA Text
- Border Radius(px)
- Open widget by default: True/False. If choose True, when customers go to our shop, the chat widget will auto-open by default, the customer doesn't need to click the Chat button.
After finish setup, go back to the store and refresh the page, we will see the chat button and chat widget (when clicking the button)
When customers start chat and send questions, the question will be sent to WATI (if the WhatsApp number is integrated to Wati) or to that WhatsApp number directly.
Automated Message: This feature allow users to trigger some automated messages in each event:
- Collect WhatsApp opt-in from Checkout Page: read and follow the instruction when clicking the button:
Below are some message triggers automatically for each event.
There already have the default template that we can use as below:
Abandoned Recovery Message
Follow up after Purchase
Return and exchange request
If the user integrates WATI with Shopify and decides to continue with WATI, you can also create a new beautiful template with your own content and pull it out automatically.
Note that in order for the template to be displayed in Shopify, the template category should be "Shipping Update".
Abandoned Recovery Message: When click enables, the setting will be displayed, User can select the template, the time to be sent (after the event happens). In this step we can also tick to include a discount coupon with discount type is % or fixed discount with code.
Order completed/confirmation: When click enable, the setting will be displayed, User can select a template and include a discount coupon
Order fulfilled: When click enable, the setting will be displayed, User can select template
Follow up after Purchase: When click to enable, the setting will be displayed, User can select a template, the time to be sent (after the event happens). In this step we can also tick to include a discount coupon with discount type is % or fixed discount with code.
Return and exchange request: When click to enable, the setting will be displayed, User can select a template.