How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
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Backup WhatsApp Chats
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Steps to use phone number that has been registered with Whatsapp Business before
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How To Link WhatsApp Number To Facebook Page
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What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
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How can I contact Facebook Team for Business Verification Issues?
How to top-up WATI credits?
Troubleshoot common errors in WATI
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2020.12.1 - Released on Jan 2021
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RBI e-Mandate Latest Guidelines
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2021.07.1 - Released on Jan 2022
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2022.05.2 - Releasing on June 2022
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2022.04.1 - Released on 6th April 2022
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Types of Messages
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
How to trigger a flow with template?
Could I attach a PDF or image into a template message?
How to use interactive messages?
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
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What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
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Can I send OTP on WhatsApp?
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How to add/import Shopify Contacts into WATI
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WhatsApp Chat Button Integration
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HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
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Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
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Export and Import of Flows
How to collect data using Google Spreadsheets
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Broadcast Messaging & Templates
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Tips to send personalized media content broadcast to each number
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Is there a limit of broadcast messages?
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How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
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Template Message Guidelines
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How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
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How to add buttons to templates?
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Mobile version 2.5.0 - Released on 15th Feb 2022
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Updated by Helpdesk
1. How to create a new flow
- Go to your WATI Dashboard and navigate to Automation
- Click on Flows from the Automation Menu
- Click on the green button that says "+ADD FLOW"
- Now you will see a page with a lot of templates you can either choose a template if your flow idea is similar. However, if you want to start from scratch you can do that too.
- If you choose to start from scratch you can press the green button and a pop-up will show up for your flow name.
2 How to build flow
Basically, we will just need to drag-and-drop, fill data, and click save changes. You can follow the below steps:
- Click "Send a message" to the board if you want to use it
- Click "Ask a question" to the board if you want to use it
- Click "Set a condition" to the board if you want to use it
- Click the "<<" button to enlarge the map (hide the node options)
- Follow the sequence, it is: zoom in, zoom out, put to normal percentage, and in the centre, lock/unlock the zoom by mouse.
- Floating window: help you to see overall of the flow.
- Click to "Save flow"
3 Types of flow nodes
There are 3 types of flow nodes:
3.1 Send a Message => With no response required from visitors
Usually, this will be the last node in each branch of the flow. There are 3 types of messages, and no user input is expected:
- Doc(pdf, docs, etc)
3.2 Ask a Question => User input is expected and required validation
There are 2 types of answer reply:
- Users can set a pre-defined list in the "Add answer variant" for customers to follow. With each reply, the user can drag the arrow into the subsequent node to create the next step. It means it will go to a specific node if the condition is matched. For E.g. if the user types hello, it will go to the next node matching hello. If the user types something else, it will go to the fallback node.
- Users can save the customer's input data into a variable in "Save Answers in a variable". Note: this variable can be used anywhere through the flow as input for other nodes.
Users can type a question and can choose the validation rule under the Advanced option so that it can validate user input and return errors if not validated. There are 3 types of advance validation currently: * Number: User can define min and max value, along with Validation error message. If the user inputs any number, not in the range, the error message will be prompted until the user can input it correctly.
**. Date: If the user inputs any text that is not in date format, the error message will be prompted until the user can input it correctly.
***. Date + Time: If the user inputs any text that is not in date and time format, the error message will be prompted until the user can input it correctly.
****. Pattern (Regex): There is a field "Regex pattern" for the user to input pattern rule eg National ID: If the user input any text that is not date format, the error message will be prompted until the user can input it correctly.
Question node with Expected Answers: if no condition matches (Expected Answer default answer is already implemented)
Below is an example of the existing default flow:
Condition is used to determine which node should go next based on the saved variables. It consists of 3 elements:
- IF @ input: Where we write/select the variable(or/and use CustomParam) that we want to check. Note: The CustomParam is the parameter that we store the customer's input value in the current flow.
- Condition Operator (equal to, not equal to, contains, does not contain, starts with, does not start with)
- Value / Variable input: Where we write/select the variable or a value (string or number) that we want to check against the first variable
- Add rule (AND & OR): To add more than one rule. TRUE output (Green dot), FALSE output (Red dot)
To learn more about creating templates with buttons, you may refer to How to trigger a flow with template?