How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
How to use interactive messages?
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Add-on: Google Spreadsheet Sender
What are fix variables for Shopify integration?
WhatsApp Shop Plugin
Zoho CRM Integration
WhatsApp Chat Button Integration
Shopify Integration for TRIAL user
What are fix variables for Woocomerce integration?
Team Inbox on WATI
How to change the topic name on chat?
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Terms, Privacy & Security
1. How to create a new flow
- Go to your WATI Dashboard and navigate to Automation
- Click on Flows from the Automation Menu
- Click on the green button that says "+ADD FLOW"
- Now you will see a page with a lot of templates you can either choose a template if your flow idea is similar. However, if you want to start from scratch you can do that too.
- If you choose to start from scratch you can press the green button and a pop-up will show up for your flow name.
2 How to build flow
Basically, we will just need to drag-and-drop, fill data, and click save changes. You can follow the below steps:
- Click "Send a message" to the board if you want to use it
- Click "Ask a question" to the board if you want to use it
- Click "Set a condition" to the board if you want to use it
- Click the "<<" button to enlarge the map (hide the node options)
- Follow the sequence, it is: zoom in, zoom out, put to normal percentage, and in the centre, lock/unlock the zoom by mouse.
- Floating window: help you to see overall of the flow.
- Click to "Save flow"
3 Types of flow nodes
There are 3 types of flow nodes:
3.1 Send a Message => With no response required from visitors
Usually, this will be the last node in each branch of the flow. There are 3 types of messages, and no user input is expected:
- Doc(pdf, docs, etc)
3.2 Ask a Question => User input is expected and required validation
There are 2 types of answer reply:
- Users can set a pre-defined list in the "Add answer variant" for customers to follow. With each reply, the user can drag the arrow into the subsequent node to create the next step. It means it will go to a specific node if the condition is matched. For E.g. if the user types hello, it will go to the next node matching hello. If the user types something else, it will go to the fallback node.
- Users can save the customer's input data into a variable in "Save Answers in a variable". Note: this variable can be used anywhere through the flow as input for other nodes.
Users can type a question and can choose the validation rule under the Advanced option so that it can validate user input and return errors if not validated. There are 3 types of advance validation currently: * Number: User can define min and max value, along with Validation error message. If the user inputs any number, not in the range, the error message will be prompted until the user can input it correctly.
**. Date: If the user inputs any text that is not in date format, the error message will be prompted until the user can input it correctly.
***. Date + Time: If the user inputs any text that is not in date and time format, the error message will be prompted until the user can input it correctly.
****. Pattern (Regex): There is a field "Regex pattern" for the user to input pattern rule eg National ID: If the user input any text that is not date format, the error message will be prompted until the user can input it correctly.
Question node with Expected Answers: if no condition matches (Expected Answer default answer is already implemented)
Below is an example of the existing default flow:
Condition is used to determine which node should go next based on the saved variables. It consists of 3 elements:
- IF @ input: Where we write/select the variable(or/and use CustomParam) that we want to check. Note: The CustomParam is the parameter that we store the customer's input value in the current flow.
- Condition Operator (equal to, not equal to, contains, does not contain, starts with, does not start with)
- Value / Variable input: Where we write/select the variable or a value (string or number) that we want to check against the first variable
- Add rule (AND & OR): To add more than one rule. TRUE output (Green dot), FALSE output (Red dot)