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What are the differences between WATI Standard and Pro plan
Key Differences Between WATI CRM and WhatsApp API Gateway
What is the pricing for WATI CRMs & APIs?
Conversational Based Pricing
WhatsApp Pricing Update - New Conversation Categories
How to top-up WATI credits?
What is Conversation Based Pricing?
What are the costs of sending Business Initiated and User Initiated Conversations?
How to top-up WATI credits?
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Before you sign up to WATI
Get your own WATI custom Sub-domain
What is the difference between Whatsapp Business and WATI?
Get started with WATI
Sign up and get started with WATI in 10 steps
How to connect your Number in WATI
How to Subscribe to WATI
How to add contacts in WATI
What are possible common errors in embedded signup flow?
How do I add a new Broadcast?
How do I create a Template Message?
WhatsApp Manager ID (WABA)
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Our Roadmap - See What's Planned
How to add WhatsApp number to Facebook or Instagram pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
Migrate your phone number to WATI from another BSP
How To Import WhatsApp Chats
Backup WhatsApp Chats
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
How can I contact Facebook Team for Business Verification Issues?
What if the 'Start Verification' button is greyed?
What documents are required for Facebook Business Verification?
What are the steps to get Facebook Business Verification?
How to check whether your business is verified?
Where to find the Facebook Business Manager ID?
Why is Facebook Business Verification required?
Green tick verification for your business
Everything you need to know about your whatsapp number
How to check whatsapp business account status?
WATI and its Features
Team Inbox on WATI
Different types of chat status in WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
What happens if someone you blocked messages you again?
How to download chats from WATI?
How to search and filter chats?
How to use quick replies/canned replies?
How to add custom parameters/attributes?
How to add a tag to chat?
How to add contact to Favorite?
How to start a new Chat?
What features does WATI Team Inbox offer?
Manage your Contacts on WATI
How to delete contact attribute in bulk?
How to add an attribute in bulk to a list of contacts?
How do I search and sort contacts?
How do I remove contacts?
How can I edit a contact?
How to import contacts from Excel?
How to add attributes to a contact?
How to add a single contact?
Broadcast on WATI
Broadcast Sequence Sheet Add-on
Messaging limit for Click-to-WhatsApp Ads (CTWA)
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
Troubleshoot common errors in WATI
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
What is a Broadcast History?
How do I edit or delete a scheduled broadcast?
Is there a limit of broadcast messages?
How to send message to someone who is not in the Contact List?
Tips to send personalized media content broadcast to each number
Building your WATI chatbot
How to use Flow Timer
How to use Fallback Message
Assign chats to your agents in Round Robin style
How to test a flow?
Why is my flow not working?
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Export and Import of Flows
Flow Builder: What is a node and how many types of node?
How to collect data with Google Spreadsheets
Advance flow builder: Template
What features are available in advance flow builder
Advance flow builder: Webhook
Advance flow builder: Update Attribute
Advance flow builder: Setup Assign User / Assign Team
Advance flow builder: Setup Subscribe or Unsubscribe
How to use Conditions for Flowbuilder
How to use Questions for Flow builder
How to build a flow
What and how to access Flow Builder?
How to collect online payment for catalog orders using Razorpay payment gateway
Orders page to display Catalog orders
How to collect customer order details from Catalog cart messages in a Google Sheet
How to use Sync button for Catalog feature
How to trigger a reply message once the “View sent cart” catalog message is sent from customer
What are sets & How to create sets in your catalog
How to use WATI Flow builder to send Catalog Messages
How to send Catalog messages via Keyword action
How to enable WhatsApp Catalog feature for your WATI number
Manage your Users on WATI
How to force logout a specific user from all active sessions?
How to view, search and delete users?
Detail Access Menu of each Roles
How to add team and assign user to team?
How do I add more users to my account?
Dashboard and Reporting on WATI
Check billing record on WATI
How to check your billing history?
What should you do in case of payment failures?
How can I download the past invoices?
How do I unsubscribe from WATI?
What are the working hours for WATI Support Team?
Personalize your account on WATI
How to change my timezone in WATI?
How to change language for WATI?
How to manage notifications and sound?
How can I update my WhatsApp Profile Picture & add business details?
Template Messages on WATI
How to use Google Drive to host media files for templates
Troubleshoot template message rejection
How to trigger a flow with template?
How to add buttons to templates?
Template Message Guidelines
How to get Opt-in for WhatsApp Messaging?
How to use interactive messages?
Are non-transactional messages allowed with WhatsApp Business APIs?
How to submit template messages on WhatsApp Manager?
How do I check and add credit to send broadcast template message
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How to avoid template message rejection?
Could I attach a PDF or image into a template message?
What are the supported languages for template update?
What is the max numbers of template message submission?
What are the category values of Template Message?
What are template formatting rules?
What is a template message?
What are actions in Template Messages Page?
What is the difference between template message and session message?
How do I increase the expiry time of chats?
WATI mobile app
WATI Mobile App (App Store / Google Play)
What does WATI Mobile App do?
Integrations and API's
Integrations on WATI
How to trigger Whatsapp Shop using Templates
Why Whatsapp Message Sender is not working?
Why Google Sheet Automation is not working?
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
WhatsApp Shop Plugin
Create a contact in WATI when a new lead comes into ZOHO CRM
Assign chats in WATI based on Lead owner in Zoho CRM
Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
How to send template message using Zoho CRM Workflow?
How to get Contact Attributes from WATI into Zoho CRM Leads/Contacts?
Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
How to send template message using Zoho CRM Extension?
How to Add Product Images in Abandoned Cart Message
What does COD and Abandoned Cart in analytics represent?
Why are my Cash on Delivery Messages (COD) not sending in Shopify?
How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Template
How to set up Cash on Delivery (COD) in Shopify
How to use pre-defined variables in Shopify?
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
WATI LeadSquared Integration
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
WhatsApp and Razorpay Integration
Google Calendar Integration
APIs on WATI
Are your file attachment names appearing as null or untitled?
Where can I find the WATI API Endpoint URL and Bearer Token?
What if I need access to more APIs?
Where can I find WATI API Documentation?
How can I add webhooks using WATI or WhatsApp API Gateway?
Can I send OTP on WhatsApp?
WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Released on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released in 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Mobile App - Released in 2023
Mobile version 3.5.0 - Released on 18th Apr 2023
Mobile version 3.4.0 - Released on 17th Mar 2023
Mobile version 3.3.0 - Released on 10th Feb 2023
3.2.0 Releasing on May 2023
3.3.1 Released on May 2023
3.3.0 Released on April 2023
3.1.0 Released on Mar 2023
2.11.0 - Released on Jan 2023
2.12.0 - Released on Feb 2023
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Table of Contents
- All Categories
- WATI and its Features
- Building your WATI chatbot
- How to build a flow
How to build a flow
Updated by Helpdesk
How to create a new flow
- Go to your WATI Dashboard and navigate to Automation
- Click on Flows from the Automation Menu
- Click on the green button that says "Add Flow"
- Now you will see a page with a lot of templates you can either choose a template if your flow idea is similar. However, if you want to start from scratch you can do that too.
- If you choose to start from scratch you can press the green button and a pop-up will show up for your flow name.
2 How to build flow
Basically, we will just need to drag-and-drop, fill data, and click save changes. You can follow the below steps:
- Click "Send a message" to the board if you want to use it
- Click "Ask a question" to the board if you want to use it
- Click "Set a condition" to the board if you want to use it
- Click the "<<" button to enlarge the map (hide the node options)
- Follow the sequence, it is: zoom in, zoom out, put to normal percentage, and in the centre, lock/unlock the zoom by mouse.
- Floating window: help you to see overall of the flow.
- Click to "Save Flow"
3 Types of flow nodes
There are 3 types of flow nodes:
3.1 Send a Message => With no response required from visitors
Usually, this will be the last node in each branch of the flow. There are 5 types of messages, and no user input is expected:
- Document (pdf, docs, etc)
3.2 Ask a Question => User input is expected and required validation
There are 2 types of answer reply:
- Users can set a pre-defined list in the "Add answer variant" for customers to follow. With each reply, the user can drag the arrow into the subsequent node to create the next step. It means it will go to a specific node if the condition is matched. For E.g. if the user types hello, it will go to the next node matching hello. If the user types something else, it will go to the fallback node.
- Users can save the customer's input data into a variable in "Save Answers in a variable". Note: this variable can be used anywhere through the flow as input for other nodes.
Users can type a question and can choose the validation rule under the Advanced option so that it can validate user input and return errors if not validated. There are 5 types of advance validation currently: * Number: User can define min and max value, along with Validation error message. If the user inputs any number, not in the range, the error message will be prompted until the user can input it correctly.
**. Date: If the user inputs any text that is not in date format, the error message will be prompted until the user can input it correctly.
***. Date + Time: If the user inputs any text that is not in date and time format, the error message will be prompted until the user can input it correctly.
***. Time: If the user inputs any text that is not in time format, the error message will be prompted until the user can input it correctly.
****. Pattern (Regex): There is a field "Regex pattern" for the user to input pattern rule eg National ID: If the user input any text that is not date format, the error message will be prompted until the user can input it correctly.
Question node with Expected Answers: if no condition matches (Expected Answer default answer is already implemented)
Below is an example of the existing default flow:
Condition is used to determine which node should go next based on the saved variables. It consists of 3 elements:
- IF @ input: Where we write/select the variable(or/and use CustomParam) that we want to check. Note: The CustomParam is the parameter that we store the customer's input value in the current flow.
- Condition Operator (equal to, not equal to, contains, does not contain, starts with, does not start with)
- Value / Variable input: Where we write/select the variable or a value (string or number) that we want to check against the first variable
- Add rule (AND & OR): To add more than one rule. TRUE output (Green dot), FALSE output (Red dot)
To learn more about creating templates with buttons, you may refer to How to trigger a flow with template?