What are actions in Template Messages Page?

Helpdesk Updated by Helpdesk

The Template Messages Page contains the data fields and UI controls as follows:

  • Template Name
  • Category
  • Status (Draft, Pending, Approved, Rejected, Deleted and Pending Internal)
  • Language
  • Last Updated Date
  • View/Edit/Submit/Delete/Copy buttons

1. Detail actions in Template Messages: From the Template Message screen, click on the "New Template Message", it will open a "Create Template" popup.

The detailed actions in this summary screen (below screenshot) are:

1.1 Edit button: when you create a template but hasn't finished it yet and would like to save it, you can click "Save as Draft",  the template will have the status "DRAFT". Later you can click this edit button to resume editing the template.

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1.2 Submit button: when you finish creating the template,  you can click "Save as Draft", then back to this screen to click on the "Submit" button to submit for approval.

Note:

- If the user uses a trial account to create a template, upon submit, it will have the status "PENDING_INTERNAL". This template will need additional approval from the admin account. Once the admin approves the template, the status change to "PENDING" and it will go directly to Facebook and wait for their approval.

- If the user uses a non-trial account to create a template, upon submit, it will have the status "PENDING" and go straight to Facebook approval.

1.3 Copy template button: The User can click this button from an existing template to copy it to a new template. Users need to fill in the template name and/or modify the content if need. The process of submitting, approving this template will be the same as normal.

1.4 Delete template button: The User can click to delete the template. The template will have the status "DELETED". For draft/pending template, it means this template cannot be sent to approve anymore. For approved templates, it means this template cannot be used in the current WATI system in any other place.

1.5 View template button: Click this button to see detailed template content.

1.6 Filter template by template status: Including: Draft, Pending, Approved, Rejected, Deleted, Pending_internal.

If after reviewing, FB approved the template, it will have the status "APPROVED", otherwise it will have the status "REJECTED.

1.7 Sort template: Sort by Latest or Oldest.

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What is a template message?

What is the difference between template message and session message?

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