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Conversational Based Pricing
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Introduction to Team Inbox
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Our Roadmap - See What's Planned
How to add WhatsApp number to Facebook or Instagram pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
Migrate your phone number to WATI from another BSP
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Backup WhatsApp Chats
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Steps to use phone number that has been registered with Whatsapp Business before
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Green tick verification for your business
Everything you need to know about your whatsapp number
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WATI and its Features
Team Inbox on WATI
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Copy Conversation URL
WATI Account running Slow
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Broadcast on WATI
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Broadcast Sequence Sheet Add-on
Messaging limit for Click-to-WhatsApp Ads (CTWA)
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Advanced Chatbot Builder: Trigger Chatbot
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Export and Import of Chatbots
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Advance Chatbot Builder: Template
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How to enable Auto Checkout and collect payment for my Catalog order?
How to collect online payment for catalog orders using Razorpay payment gateway
Orders page to display Catalog orders
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How to use Wati Chatbot builder to send Catalog Messages
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How to enable WhatsApp Catalog feature for your WATI number
Manage your Users on WATI
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Detail Access Menu of each Roles
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Personalize your account on WATI
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Template Messages on WATI
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Template Message Guidelines
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How do I increase the expiry time of chats?
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Add-on: Google Sheet Automation
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WhatsApp Shop Plugin
Create a contact in WATI when a new lead comes into ZOHO CRM
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Convert first time visitors to Zoho Lead/Contact using Zoho Flows
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Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
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How to Add Product Images in Abandoned Cart Message
What does COD and Abandoned Cart in analytics represent?
Why are my Cash on Delivery Messages (COD) not sending in Shopify?
How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Message Template for Shopify app
How to set up Cash on Delivery (COD) payment mode for your Shopify store
How to use pre-defined variables in Shopify?
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
WATI LeadSquared Integration
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
WhatsApp and Razorpay Integration
Google Calendar Integration
APIs on WATI
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WATI App Updates (Release Notes)
Released in 2023
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Beta Testing Program
Updated by Helpdesk
The Template Messages Page contains the data fields and UI controls as follows:
- Template Name
- Status (Draft, Pending, Approved, Rejected, Deleted and Pending Internal)
- Last Updated Date
- View/Edit/Submit/Delete/Copy buttons
1. Detail actions in Template Messages: From the Template Message screen, click on the "New Template Message", it will open a "Create Template" popup.
The detailed actions in this summary screen (below screenshot) are:
1.1 Edit button: when you create a template but hasn't finished it yet and would like to save it, you can click "Save as Draft", the template will have the status "DRAFT". Later you can click this edit button to resume editing the template.
1.2 Submit button: when you finish creating the template, you can click "Save as Draft", then back to this screen to click on the "Submit" button to submit for approval.
- If the user uses a trial account to create a template, upon submit, it will have the status "PENDING_INTERNAL". This template will need additional approval from the admin account. Once the admin approves the template, the status change to "PENDING" and it will go directly to Facebook and wait for their approval.
- If the user uses a non-trial account to create a template, upon submit, it will have the status "PENDING" and go straight to Facebook approval.
1.3 Copy template button: The User can click this button from an existing template to copy it to a new template. Users need to fill in the template name and/or modify the content if need. The process of submitting, approving this template will be the same as normal.
1.4 Delete template button: The User can click to delete the template. The template will have the status "DELETED". For draft/pending template, it means this template cannot be sent to approve anymore. For approved templates, it means this template cannot be used in the current WATI system in any other place.
1.5 View template button: Click this button to see detailed template content.
1.6 Filter template by template status: Including: Draft, Pending, Approved, Rejected, Deleted, Pending_internal.
If after reviewing, FB approved the template, it will have the status "APPROVED", otherwise it will have the status "REJECTED.
1.7 Sort template: Sort by Latest or Oldest.