Summary
Auto checkout simplifies the ordering process for your WhatsApp Catalog customers by allowing them to provide their address and complete payments directly within WhatsApp. This feature, currently in Beta for India and available on Pro and Business Plans, helps reduce drop-offs caused by payment redirects and QR codes. Customers can pay through multiple payment methods, including UPI and credit cards, creating a seamless shopping experience.
Instructions
How Does Auto Checkout Work?
When you enable Auto checkout in Wati, every Catalog order you receive will trigger an automated sequence of messages to collect the customer's address and payment details. Customers can respond at their convenience, without any time restrictions. You can track all order details, including payment and address information, from the Wati Orders page.
How to Set Up Auto Checkout and WhatsApp Payment Configuration Name
Follow these steps to enable Auto checkout and configure WhatsApp payments:
1. Enable Auto Checkout in Wati
Log in to your Wati account.
Click More from the top navigation bar and go to Commerce.
Select the Checkout tab from the left menu.
Go to WhatsApp Pay tab and enable WhatsApp Pay by switching the toggle.
Customize the Address Message Body Text that will be sent to your Catalog customers. (The address form is automatically handled by WhatsApp.)
Next, connect your payment gateway to WhatsApp.
2. Create Your WhatsApp Payment Configuration Name
In the Wati Checkout page, toggle WhatsApp Pay to create a WhatsApp payment configuration name.
Click Go To Your WhatsApp Manager and log in as an admin.
Select Razorpay or PayU, then click Next.
Click New Configuration and enter the following details:
WABA ID (WhatsApp Business Account ID)
Configuration Name (a name of your choice)
Industry/Purpose Codes (relevant to your business)
Click Next.
Enter your Facebook account password to confirm.
You will be redirected to the payment gateway's website. Log in and confirm the connection with WhatsApp.
After successful integration, return to the Wati Integration page.
Copy and paste the WhatsApp Payment Configuration you just created.
From the Checkout page, select the newly added payment configuration and click Save.
Video Guides
How Auto Checkout Works: Watch here
Setting Up WhatsApp Payment Configuration: Watch here
By enabling Auto checkout, you enhance the customer experience with a seamless payment and ordering process within WhatsApp. Start using it today and simplify your sales workflow!
Frequently Asked Questions (FAQs)
General questions
1. What is Auto checkout?
Auto checkout allows your WhatsApp Catalog customers to provide their address and complete payments directly within WhatsApp. It eliminates the need for redirects or QR codes, making the purchase process faster and smoother.
2. Who can use Auto checkout?
Auto checkout is currently in Beta for users in India and is available on Wati’s Pro and Business Plans.
3. What payment methods are supported with Auto checkout?
Customers can pay using multiple payment methods, including UPI and credit cards.
4. How does Auto checkout work?
When you enable Auto checkout in Wati, every Catalog order triggers an automated message sequence to collect the customer’s address and payment details. Customers can respond anytime, and you can view all order details on the Wati Orders page.
Setup and configuration
5. How do I enable Auto checkout in Wati?
To enable Auto checkout:
Log in to your Wati account.
Go to More > Commerce > Checkout.
Open the WhatsApp Pay tab and toggle to enable it.
Customize your address message body text.
Connect your payment gateway to WhatsApp.
6. How do I create a WhatsApp payment configuration name?
To create your configuration:
In the Wati Checkout page, toggle WhatsApp Pay.
Click Go To Your WhatsApp Manager and log in as an admin.
Choose Razorpay or PayU, then click Next.
Select New Configuration and enter your WABA ID, configuration name, and industry/purpose codes.
Confirm with your Facebook password and complete the connection on your payment gateway’s site.
7. How do I connect the payment configuration back to Wati?
After successful integration, return to the Wati Integration page, copy the WhatsApp Payment Configuration you created, paste it into Wati, and then select it from the Checkout page before saving changes.
8. Where can I watch setup tutorials for Auto checkout?
You can watch video guides linked in the article:
How Auto Checkout Works
Setting Up WhatsApp Payment Configuration
9. How does Auto checkout improve the customer experience?
By allowing customers to complete the entire checkout process—address entry, payment, and confirmation - directly in WhatsApp, Auto checkout minimizes friction, reduces drop-offs, and improves conversion rates.