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Get Notifications for new messages on WATI on Zoho CRM

Helpdesk Updated by Helpdesk

If you want to receive notifications for new incoming messages from WATI into Zoho CRM, you must use WATI's plugin version 67.0 or higher

There are some quick steps that you must follow to get this working -

  1. Go to Zoho CRM Plugin Settings page for WATI Plugin
  2. Copy the webhook for Leads
  3. On your WATI Account, go to "Webhooks" page and add a new Webhook for "Message Received" event
  4. Add both webhooks for Leads & Contacts

You're all set. You will get notifications for new messages on Zoho CRM.

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