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- Create contact in HubSpot when new user messages your WhatsApp number
Create contact in HubSpot when new user messages your WhatsApp number
Updated by Jahnavi Prasad
Use case: When someone sends a message to your WhatsApp number for the very first time, automatically create a contact in Hubspot with their Name and Phone Number.
Prerequisites: Create an account with Retool. (Free account is enough if you expect <100,000 Hubspot contacts/ month)
Part 1: Create a Hubspot Private App and API key
- Go to your HubSpot Account -> Settings -> Integrations -> Private Apps -> Click 'Create a private app
- Under Basic Info, enter a Name -> Under Scopes, enable Read and Write for
- Click Create App, copy the API Key/Token and save it in a text editor
Part 2: Create workflow in Retool
- Create an https://retool.com/ account. Go to Workflows -> Create New Workflow
- Delete everything except the
startTrigger. Click on
startTriggerand change the Trigger to
- Click the
+icon on the top left and choose
Resource Query. Place the
Resource Querynode beside the
startTriggerand connect both of them together.
- In the
Bearer <Hubspot token from Part 1>
- Enable the Workflow on the top right and Click Deploy
Part 3: Add the Webhook URL to your WATI account
- From the
startTriggernode, copy the Example cURL
- Paste it into a text editor and extract only the URL
- For example, in the below cURL, remove the orange part and keep the green part:
curl -X POST --url "https://api.retool.com/v1/workflows/a58c1217-325c-4819-8cf0-0f5173d0a695/startTrigger?workflowApiKey=retool_wk_b69000ebf3254e86a5341b69b86f2e3" --data 'null' -H 'Content-Type: application/json'
- Go to your WATI Dashboard -> Webhooks -> Add a Webhook
- Paste the URL here, set the Status as Enabled, select the event as “New Contact Message”, and Click Save.
That's it. All new users reaching out to your WATI phone number will be added as contacts in your Hubspot account.