Get Started with WATI in 10 steps
Create your first chatbot in WATI
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How to create a template message?
Introduction to Team Inbox
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Get started with WATI
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How To Import WhatsApp Chats
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Creating click-to-chat link
Get your own WATI custom Sub-domain
What is the difference between Whatsapp Business and WATI?
WATI Pricing
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How to get more Add-On Users?
Wati Pricing Update
What are Monthly Chatbot Sessions?
Wati Pricing Plans
RBI e-Mandate Latest Guidelines
Export Chats from Wati
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Conversational Based Pricing
How to top-up WATI credits?
What is Conversation Based Pricing?
Estimating your conversation usage cost
Top-up WATI credits
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Embedded Sign Up
Display Name
Phone Number
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How to change your phone number on WATI
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How to add WhatsApp number to Facebook or Instagram pages
How can I create a QR Code for my WhatsApp Number?
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Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
Meta Business Verification not required to Increase your Messaging Limit
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What if the 'Start Verification' button is greyed?
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Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
WhatsApp Manager ID (WABA)
How to check WhatsApp Business Account (WABA) Status?
Everything you need to know about your WhatsApp Manager
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Green Tick Verification
WATI and its Features
Team Inbox
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How to add contact to Favorite?
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Broadcast
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"Message Undeliverable" when sending template messages
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How to easily broadcast to a subset of your Shopify customers on Wati?
Messaging limit for Click-to-WhatsApp Ads (CTWA)
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Troubleshoot common errors in WATI
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Tips to send personalized media content broadcast to each number
Building your WATI chatbot
Automation
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Advanced Chatbot Builder: Trigger Chatbot
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How to collect data with Google sheets in Chatbots
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What and how to access Chatbot Builder?
Reply Material
Default Action
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Catalog
How to enable checkout flow for Shopify catalog orders
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What are item variants in a catalog
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How to use Wati Chatbot builder to send Catalog Messages
How to send Catalog messages via Keyword action
How to enable Catalog feature for your Wati WhatsApp API number
Analytics and Reporting
Operator Performance chart
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Overview section
Introduction to Team Inbox Analytics
Manage your Contacts
How to delete contact attribute in bulk?
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How to import contacts to Wati?
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Manage your Users
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Detail Access Menu of each Roles
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What are the working hours for WATI Support Team?
Personalize your account
How to change my timezone in WATI?
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How to manage notifications and sound?
Click To Whatsapp Ads
Are your CTWA ads giving you good conversions? Track this in Wati with 4 easy steps
Crash course in CTWA - all you need to know to get started!
CTWA Feature Highlights on WATI
Rule-based Automation
Learn more about Filters
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How to trigger Whatsapp Shop using Templates
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Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
WhatsApp Shop Plugin
Zoho
Create a contact in WATI when a new lead comes into ZOHO CRM
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Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
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Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
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Shopify
Overview of Optin tools available in Wati Shopify app
Enable Support for Your Shopify Stores Third Party Checkout Providers URL
Extra Custom Parameters available for Wati Shopify App Customers
How to Add Product Images in Abandoned Cart, Cash On Delivery & Order Confirmation Automated Messages
What does COD and Abandoned Cart in analytics represent?
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How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Message Template for Shopify app
How to set up Cash on Delivery (COD) payment mode for your Shopify store
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What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
WooCommerce
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
WooCommerce Integration
Hubspot
Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Hubspot Integration
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- Hubspot
- Create contact in HubSpot when new user messages your WhatsApp number
Create contact in HubSpot when new user messages your WhatsApp number
Updated by Jahnavi Prasad
Use case: When someone sends a message to your WhatsApp number for the very first time, automatically create a contact in Hubspot with their Name and Phone Number.
Prerequisites: Create an account with Retool. (Free account is enough if you expect <100,000 Hubspot contacts/ month)
Part 1: Create a Hubspot Private App and API key
- Go to your HubSpot Account -> Settings -> Integrations -> Private Apps -> Click 'Create a private app
- Under Basic Info, enter a Name -> Under Scopes, enable Read and Write for
crm.objects.contacts
- Click Create App, copy the API Key/Token and save it in a text editor
Part 2: Create workflow in Retool
- Create an https://retool.com/ account. Go to Workflows -> Create New Workflow
- Delete everything except the
startTrigger
. Click onstartTrigger
and change the Trigger toWebhook
. - Click the
+
icon on the top left and chooseResource Query
. Place theResource Query
node beside thestartTrigger
and connect both of them together. - In the
Resource Query
node:
Action type:POST
URL:https://api.hubapi.com/crm/v3/objects/contacts
Headers:authorization
Bearer <Hubspot token from Part 1>
Headers:content-type
application/json
Body:Raw
{
"properties": {
"firstname": "{{startTrigger.data.senderName}}",
"phone": "{{startTrigger.data.waId}}"
}
} - Enable the Workflow on the top right and Click Deploy
Part 3: Add the Webhook URL to your WATI account
- From the
startTrigger
node, copy the Example cURL - Paste it into a text editor and extract only the URL
- For example, in the below cURL, remove the orange part and keep the green part:
curl -X POST --url "https://api.retool.com/v1/workflows/a58c1217-325c-4819-8cf0-0f5173d0a695/startTrigger?workflowApiKey=retool_wk_b69000ebf3254e86a5341b69b86f2e3" --data 'null' -H 'Content-Type: application/json' - Go to your WATI Dashboard -> Webhooks -> Add a Webhook
- Paste the URL here, set the Status as Enabled, select the event as “New Contact Message”, and Click Save.
That's it. All new users reaching out to your WATI phone number will be added as contacts in your Hubspot account.