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HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
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Table of Contents
Updated by Helpdesk
Messaging limits determine how many unique users your business can send messages to on a daily basis. This includes new conversations as well as existing conversations with users. The messaging limit does NOT limit the number of messages your business can send, just the number of users you are trying to message. It also does NOT apply to messages sent in response to a user-initiated message within a 24-hour period.
- Sandbox Tier: Right after signing up to WATI, you can send message templates to up to 250 unique customers in a rolling 24-hour period without completing Business Verification. You only need to complete business verification if you wish to scale.
- Tier 1: Allows your business to send 1k business-initiated conversations (1k unique customers) in a rolling 24-hour period.
- Tier 2: Allows your business to send 10k business-initiated conversations (10k unique customers) in a rolling 24-hour period.
- Tier 3: Allows your business to send 100k business-initiated conversations (100k unique customers) in a rolling 24-hour period.
- Tier 4: Allows your business to send unlimited business-initiated conversations
Note: A business starts in Tier 1 when it registers its phone number.
A business’s phone number will be upgraded to the next tier if:
- your phone number status is Connected
- your phone number quality rating is Medium or High
- in the last 7 days you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2
Once the business reaches this threshold, it will be moved to the next tier.
See the charts below for examples of how a business might move to the next tier:
Example 1: A business is upgraded from Tier 1 (1k) to Tier 2 (10k) when it sent 500 messages on Day 1
Example 2: A business is upgraded from Tier 1 (1k) to Tier 2 (10k) when it sent a cumulative of 500 messages on Day 1, Day 2 & Day 3
To maintain high quality:
- Make sure messages follow the WhatsApp Business Policy.
- Only send messages to users who have opted to receive messages from your business.
- Remember to allow users to opt-out of messages.
- Make the messages highly personalised and useful to users. Avoid sending open-ended welcome or introductory messages.
- Be mindful of messaging frequency; avoid sending customers too many messages a day. Be thoughtful of informational messages, optimising for content and length.