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Key Differences Between WATI CRM and WhatsApp API Gateway
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PRO plan: Support export chat
Conversational Based Pricing
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What are the limitations of using WATI / WhatsApp APIs
Migrate your phone number to WATI from another BSP
Steps to use phone number that has been registered with Whatsapp Business before
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Backup WhatsApp Chats
How To Import WhatsApp Chats
Green Tick Verification for your business
Get your own WATI custom Sub-domain
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Everything you need to know about your WhatsApp Manager
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More from us!
Our Roadmap - See What's Planned
WhatsApp Chat Button Integration
Creating click-to-chat link
How To Add WhatsApp Number To Facebook or Instagram Pages
How can I create a QR Code for my WhatsApp Number?
How To Link WhatsApp Number To Facebook Page
Commerce Policy Rejection (CPR)
WATI and its Features
Team Inbox on WATI
WATI Account running Slow
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Copy Conversation URL
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Supported media types & sizes on WATI
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Building your WATI chatbot
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Why is my flow not working?
Export and Import of Flows
How to collect data with Google Spreadsheets
Broadcast on WATI
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What is a Broadcast History?
What is a broadcast?
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Tips to send personalized media content broadcast to each number
Troubleshoot common errors in WATI
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Template Messages on WATI
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How to use interactive messages?
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What is a template message?
Template Message Guidelines
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Are non-transactional messages allowed with WhatsApp Business APIs?
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Detail Access Menu of each Roles
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Integrations on WATI
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
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WhatsApp Shop Plugin
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Zoho CRM Integration
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WATI Embedded Team Inbox in Zoho
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Get Notifications for new messages on WATI on Zoho CRM
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Shopify Integrations for Paid WATI Users
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How to create a COD (Cash on Delivery) Template
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How to use pre-defined variables in WooCommerce?
Make.com / Integromat
APIs on WATI
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WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Releasing on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Mobile App - Released 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
Terms, Privacy & Security
Table of Contents
Updated by Helpdesk
Messaging limits determine how many unique users your business can send messages to on a daily basis. This includes new conversations as well as existing conversations with users. The messaging limit does NOT limit the number of messages your business can send, just the number of users you are trying to message. It also does NOT apply to messages sent in response to a user-initiated message within a 24-hour period.
- Sandbox Tier: You can send message templates to up to 50 unique customers in a rolling 24 hour period, right after onboarding, and only need to complete business verification if you wish to scale.
- Tier 1: Allows your business to send 1k business-initiated conversations (1k unique customers) in a rolling 24-hour period.
- Tier 2: Allows your business to send 10k business-initiated conversations (10k unique customers) in a rolling 24-hour period.
- Tier 3: Allows your business to send 100k business-initiated conversations (100k unique customers) in a rolling 24-hour period.
- Tier 4: Allows your business to send unlimited business-initiated conversations
Note: A business starts in Tier 1 when it registers its phone number.
A business’s phone number will be upgraded to the next tier if:
- your phone number status is Connected
- your phone number quality rating is Medium or High
- in the last 7 days you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2
Once the business reaches this threshold, it will be moved to the next tier.
See the charts below for examples of how a business might move to the next tier:
Example 1: A business is upgraded from Tier 1 (1k) to Tier 2 (10k) when it sent 500 messages on Day 1
Example 2: A business is upgraded from Tier 1 (1k) to Tier 2 (10k) when it sent a cumulative of 500 messages on Day 1, Day 2 & Day 3
To maintain high quality:
- Make sure messages follow the WhatsApp Business Policy.
- Only send messages to users who have opted to receive messages from your business.
- Remember to allow users to opt-out of messages.
- Make the messages highly personalised and useful to users. Avoid sending open-ended welcome or introductory messages.
- Be mindful of messaging frequency; avoid sending customers too many messages a day. Be thoughtful of informational messages, optimising for content and length.