What's New
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
Template Message
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Session Messages
Getting Started
WhatsApp Number
Import WhatsApp Chats
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
Display Name
Introduction
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
Pricing
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
WhatsApp APIs
WATI APIs
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Integration
Team Inbox on WATI
Automation - Building a chatbot
Routing
Keyword Action
Flow
Advance flow builder: Update Attribute
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Reply Material
Default Action
Introduction
Broadcast Messaging & Templates
Broadcast
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Template Messages
Contact Management
Personalization & Account Management
Operator Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Mobile Apps
- All Categories
- What's New
- 2020.10.1 - Released on Oct 2020
2020.10.1 - Released on Oct 2020
Updated
by Nhi Luong
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 85.0.4183.121 (Official Build) (64-bit)
- Edge: 85.0.564.63 (Official build) (64-bit)
- Firefox: 81.0.1 (64-bit)
- IE 11.1082.18362.0
WATI Web Enhancement
- New filter in Top operators by duration report in Dashboard: for Agent Performance
:
- First Response Time: counting from the time the user picked up the chat first
- Average Response Time on Dashboard: counting the time taken by the agent to move a chat to solved status
- Remove the validation that the parameter should be mandatory in the Template Message screen
- Allow users to edit the Rejected templates and resubmit again.
- Allow the "Copy" button for all types of templates
- Allow starting a new conversation without saving a contact from 'Team Inbox'
- Change in "Dashboard" screen: Show data of all agents instead of only 5 agents as previously
- Allow adding/editing/deleting team member directly from the Team screen
- Support receiving WhatsApp Contact in message in TeamInbox
- The new field "messageContact" is also added to Webhook.
- Color Theme updated on Team Inbox
- New APIs to add and update contact attributes
- Added Support for multiple roles for an agent
- Added New Roles: CONTACT MANAGER, DASHBOARD VIEWER
- Renamed - BUSINESS MANAGER to BROADCAST MANAGER
- Create a default template for starting a new conversation
- Improved Timezone Selector to support selecting all timezones