Wati Pricing Plans

Wati provides 3 Pricing Plans -

Plan name Growth Pro Business
Monthly Chatbot Sessions 1000 2000 5000
Monthly Fee $49/month $99/month $299/month
Annual Plan Fee $39/month $79/month $229/month
Users included 5 5 5
Additional User Fee (Monthly) $12/user/month $24/user/month $69/user/month
Discount on Conversation Fee 5%
WhatsApp & Wati configuration
Official WhatsApp API Yes Yes Yes
WhatsApp Onboarding Yes Yes Yes
WhatsApp Green Tick Verification Assistance Yes Yes Yes
Website Chat Widget Yes Yes Yes
Meta Business Verification Assitance Yes Yes Yes
Custom Domain $50 one-time $50 one-time Free
Remove Wati branding from WhatsApp Yes Yes Yes
Contact management
Import & Export Contacts Yes Yes Yes
Contact Attributes Yes Yes Yes
Click to WhatsApp ads (CTWA) Analytics No Yes Yes
Team inbox
Shared Team Inbox Yes Yes Yes
Assign to Agent Yes Yes Yes
Quick Replies Yes Yes Yes
Send Template Yes Yes Yes
Mobile App Inbox Yes Yes Yes
Tag Chats Yes Yes Yes
Assign to Team Yes Yes Yes
Export Chats Yes Yes Yes
Trigger flow from chat Yes Yes Yes
Filter Chats Yes Yes Yes
Automations
Business hours Yes Yes Yes
Default actions Yes Yes Yes
Chatbots 10 25 50
Keyword actions 25 50 250
Chatbot sessions 1000 2000 5000
Max steps per chatbot 200 200 200
Keyword based chat routing Yes Yes Yes
Webhook Support on Chatbots No Yes Yes
Google Sheets Integration on Chatbots No Yes Yes
Interconnected chatbots No Yes Yes
Marketing
Broadcasts Yes Yes Yes
Broadcast scheduling Yes Yes Yes
Broadcast sequences No Yes Yes
Commerce
WhatsApp catalog Yes Yes Yes
Order Management Yes Yes Yes
Reporting
Broadcast history Yes Yes Yes
Team inbox dashboard Yes Yes Yes
Export reports Yes Yes Yes
Integrations
Google Sheets Plugin for Broadcasts Yes Yes Yes
Zapier Yes Yes Yes
Pabbly Connect Yes Yes Yes
Shopify Yes Yes Yes
WooCommerce Yes Yes Yes
Zoho Yes Yes Yes
Hubspot No Yes Yes
Twilio for SMS Fallback No No Yes
Custom Plugin for Reminders No No Yes
Accessibility & Security
Basic roles Yes Yes Yes
Team management 5 teams 20 teams 100 teams
Auto deletion of chats No No Yes
IP Whiltelisting No No Yes
Dedicated hosting No No Annual add-on
APIs & Webhooks
Contact APIs Yes Yes Yes
Messaging APIs Yes Yes Yes
Chat assignment and User APIs No Yes Yes
Webhooks 2 webhooks 4 webhooks 20 webhooks
API Rate limit 30 calls/10 sec 60 calls/10 sec 100 calls/10 sec
Support
Support documentation Yes Yes Yes
WhatsApp Bot Support Yes Yes Yes
Email Support 24/5 24/7 24/7
WhatsApp Live Support 24/5 24/7 24/7
Dedicated Account Manager No No Yes
Premium support No No Add-on
Onboarding and Setup Assistance Add-on Add-on Yes

To get the latest on our pricing, please check our pricing page here.

Monthly Chatbot Sessions

Number of times a chatbot (or flows) can be triggered in a given billing month. Each new chatbot trigger is counted as one chatbot session.

To know more, read here

Chatbot Add-On

If you need more Chatbots than what is available in your plan, you can buy an add-on.

The Add-On fee is:

  • $100/month add-on for upto 100 chatbots in Growth/Pro/Business

Keyword Actions Add-On

If you need more Keyword Actions than what is available in your plan, you can buy an add-on.

The Add-On fee is:

  • $100/month add-on for upto 100 keyword actions in Growth/Pro/Business

Annual Plan

Wati provides discount if you subscribe to an annual plan. If you decide to switch to an annual plan, the entire amount has to be paid upfront. Upon cancellation of the account in the middle of the plan duration, no amount is refunded.

Wati Conversation Fee

Apart from the subscription fee, there are additional fees charged for conversation usage based on the conversation category. On each account, you get 1,000 free service conversations (or, user-initiated conversations).

To know more about the applicable conversation fee and to estimate your costs, please check here.

Custom Domain

Custom domain allows you to have your Wati Account URL in this format - yourbrandname.wati.io instead of live-xxxx.wati.io

To request for a custom domain, please drop an email to our support team on support@wati.io

This is included in the Business Plan at no cost.

If you're on the Growth or Pro Plan, you are charged a one-time fee of $50 to enable custom domain.

Twilio for SMS Fallback

On the Business Plan, you can use SMS Fallback option with your Twilio account. If you'd like to integrate your Twilio account with Wati for SMS Fallback, please reach out to our support team on support@wati.io

Chatbot Data Enrichment

Chatbot Data Enrichment allows accessing the below advanced chatbot features -

The above chatbot features are only included in the Pro and Business Plan.

Website Chat Widget

WhatsApp Chat Widget can be generated for your website easily using the WhatsApp Chat Button Generator

Integrations

All Wati Plans include the below integrations

  • Zapier
  • Zoho CRM
  • Shopify
  • Woocommerce
  • Pabbly Connect
  • Make.com (formerly Integromat)
  • Leadsquared CRM
  • Kylas
  • Google Sheets

How did we do?

What are Monthly Chatbot Sessions?

RBI e-Mandate Latest Guidelines

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