2020.12.1 - Released on Jan 2021

Helpdesk Updated by Helpdesk

Release Version Note

Tested in latest stable versions on windows:

  • Chrome: Version 85.0.4183.121 (Official Build) (64-bit)
  • Edge: 85.0.564.63 (Official build) (64-bit)
  • Firefox: 81.0.1 (64-bit)
  • IE 11.1082.18362.0

WATI Web Enhancement

  • WhatsApp Chatbot Flow Builder
  • Import WhatsApp Chats into WATI from JSON
  • Send Stickers from Team Inbox
  • Send Stickers from Automation
  • Improve Performance of Dashboard for Top Operators by the duration
  • Improve Performance to handle the high volume of incoming messages
  • Add the count of messages for each filter dropdown on Team Inbox
  • Fixed issue while updating webhook URL
  • Automation replies shall not be sent to Blocked Chats
  • Enhance Readability of text copied from Team Inbox
  • Feature to allow ADMIN to logout active sessions of operators
  • Template Names and variables shall handle spaces and other characters
  • Show Customer Support and Template Messages on the dashboard
  • Show Template Message Limit on the Broadcasts page
  • Billing Page added to manage payment methods and view past invoices
  • Minor UI changes with tooltips on Team Inbox
  • Webhook callback to provide the user's name
  • Dashboard Enhancements: Dropdown for operator chats, overview section update, improved layout. Added new status "Expired without Reply"
  • Solve ticket automatically before expiry - This shall happen if the last message is from Operator
  • Broadcasts sent from API, Broadcast page, and Google Sheet Add-on should show on Team Inbox Broadcast Filter

Mobile App

  • Country Code shall be pre-filled based on the country code of the WhatsApp number
  • Only users who can access TEAM INBOX can access the mobile app
  • "Forgot Password" feature on the mobile app.

How did we do?

2020.11.1 - Released on Dec 2020

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