2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Import WhatsApp Chats
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
Automation - Building a chatbot
Advance flow builder: Update Attribute
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Updated by Nhi Luong
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 85.0.4183.121 (Official Build) (64-bit)
- Edge: 85.0.564.63 (Official build) (64-bit)
- Firefox: 81.0.1 (64-bit)
- IE 11.1082.18362.0
WATI Web Enhancement
- WhatsApp Chatbot Flow Builder
- Import WhatsApp Chats into WATI from JSON
- Send Stickers from Team Inbox
- Send Stickers from Automation
- Improve Performance of Dashboard for Top Operators by the duration
- Improve Performance to handle the high volume of incoming messages
- Add the count of messages for each filter dropdown on Team Inbox
- Fixed issue while updating webhook URL
- Automation replies shall not be sent to Blocked Chats
- Enhance Readability of text copied from Team Inbox
- Feature to allow ADMIN to logout active sessions of operators
- Template Names and variables shall handle spaces and other characters
- Show Customer Support and Template Messages on the dashboard
- Show Template Message Limit on the Broadcasts page
- Billing Page added to manage payment methods and view past invoices
- Minor UI changes with tooltips on Team Inbox
- Webhook callback to provide the user's name
- Dashboard Enhancements: Dropdown for operator chats, overview section update, improved layout. Added new status "Expired without Reply"
- Solve ticket automatically before expiry - This shall happen if the last message is from Operator
- Broadcasts sent from API, Broadcast page, and Google Sheet Add-on should show on Team Inbox Broadcast Filter
- Country Code shall be pre-filled based on the country code of the WhatsApp number
- Only users who can access TEAM INBOX can access the mobile app
- "Forgot Password" feature on the mobile app.