How to search and filter chats?

Filter chats in your Team Inbox on the following criteria:

  • All chats - shows all contacts.
  • Unassigned - shows all contacts that have not been assigned to the operators.
  • Last 24 Hours - shows all contacts that have been created for the last 24 hours.
  • Assigned to me - shows all contacts assigned to the current operator.
  • Favourite only - shows all starred contacts.
  • Not closed & not expired - shows all contacts with open tickets and waiting time that is less than 24 hours.

Search chats by entering keywords in the search textbox:


How did we do?

How to download chats from WATI?