How to search and filter chats?

Filter chats in your Team Inbox on the following criteria:

  • All chats - shows all contacts.
  • Unassigned - shows all contacts that have not been assigned to the operators.
  • Last 24 Hours - shows all contacts that have been created for last 24 hours.
  • Assigned to me - shows all contacts that assigned to the current operator.
  • Favorite only - shows all starred contacts.
  • Not closed & not expired - shows all contacts with open tickets and waiting time less 24 hours.

Search chats by entering keyword in the search textbox:

  

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