Team Inbox

What features does WATI Team Inbox offer?

WATI Team Inbox is capable of the below features: start and end live chats.. send messages.. assign tickets to the operators.. add contacts to favorites.. change topic name.. add quick replies.. add…

Updated 1 day ago

How to start a new Chat?

When a customer sends a message he will be added to the contact list as Vacant. Select the contact and click "Start New Chat" to start a live chat:..... When you start a live chat you will be assigne…

Updated 1 day ago

How to end a Chat?

Click "End Live Chat" to end the conversation.....

Updated 1 day ago

How to add contact to Favorite?

Click "Star" icon to add contacts to your favorite list. Use the filter "Favorite only" to display starred contacts.....

Updated 1 day ago

How to change the topic name on chat?

All new tickets are created as "General Enquiry" and you may change the topic name depends on the issues that customers have. Use the following steps to change a topic name: Click to the topic name i…

Updated 1 day ago

How to add custom parameters?

For adding custom parameters: Click "+" icon. Fill custom attributes. Click "ADD ATTRIBUTES". Save changes.....

Updated 1 day ago

How to use quick replies/canned replies?

With quick replies, you can create keyboard shortcuts for the messages you send most frequently. Click "+ADD REPLY" to add new quick reply. They will be available for all operators. Use the following…

Updated 1 day ago

How to search and filter chats?

Filter chats in your Team Inbox on the following criteria:..... All chats - shows all contacts... Unassigned - shows all contacts that have not been assigned to the operators... Last 24 Hours - shows…

Updated 1 day ago

Contact