2021.01.1 - Releasing on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
Automation - Building a chatbot
What and how to access Flow Builder?
What is a Reply Material?
How do I add a Reply Material?
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
What are the supported languages for template update?
The following are the supported languages for Template Message: Language Code Afrikaans af Albanian sq Arabic ar Azerbaijani az Bengali bn Bulgarian bg Catalan ca Chinese (CHN) zh_CN Chinese (HKG) zh…
How to avoid template message rejection?
Writing Template Messages. WhatsApp Template Messages are very important to show profesionalism and to not write repeated messages over and over again. Template Messages look somewhat like this: Havi…
What are the category values of Template Message?
ACCOUNT_UPDATE. ALERT_UPDATE. APPOINTMENT_UPDATE. ISSUE_RESOLUTION. PAYMENT_UPDATE. PERSONAL_FINANCE_UPDATE. RESERVATION_UPDATE. SHIPPING_UPDATE. TICKET_UPDATE. TRANSPORTATION_UPDATE.
How to add buttons with template messages?
Buttons With Template Messages. Adding buttons with your template messages, just gives your message a whole new look and also makes it more attractive. In the above picture, you can see two buttons a…
How do I create a Template Message?
You can use Template Messages to send personalized mass notifications to your users. Navigate to "Broadcast" > choose "Template Message" > Click "New Templates Message " to call up the Create Templat…
What are actions in Template Messages Page?
The Template Messages Page contains the data fields and UI controls as follows: Template Name. Category. Status (Draft, Pending, Approved, Rejected, Deleted and Pending Internal). Language. Last Upda…