Session Messages

What is a session message?

WhatsApp Session messages are any messages sent and received in response to a user-initiated message to your application. A messaging session starts when a user sends your application a message and l…

Nhi Luong
Updated 7 hours ago by Nhi Luong

How do I increase the expiry time of chats?

As per WhatsApp Guidelines, the chat session expires after 24 hours of your customer's last message sent time. This is a rule of WhatsApp APIs and WATI does not have control over it. After the 24 hou…

Updated 4 weeks ago by Helpdesk