Template Messages on WATI

What are template formatting rules?

Must be text-based containing only letters, digits & special characters, emojis and WhatsApp-specific formatting (see formatting table below) Can't have more than 1024 characters. Template Name. What…

Helpdesk
Updated 2 days ago by Helpdesk

How to submit template messages on WhatsApp Manager for WhatsApp API Gateway

Submit Template Messages Using WhatsApp Manager. WhatsApp Template Messages are used to send alerts, account updates, and other notifications to your customers. These template messages could contain…

Helpdesk
Updated 2 days ago by Helpdesk

How to get Opt-in for WhatsApp Messaging?

WhatsApp recommends that you collect opt-in from users before sending them WhatsApp Notifications Collect opt-in wherever is best for your customers EXAMPLE METHODS In a WhatsApp thread. Missed call.…

Dayana
Updated 2 days ago by Dayana

What is the difference between template message and session message?

Customer Support Message/Session Message is the message that is sent when a customer starts a message first. The session is valid till 24 hours from the customer's last message sent time. If a custom…

Helpdesk
Updated 2 days ago by Helpdesk

How to use interactive messages?

What are interactive messages? Interactive messages give your customers and clients a simpler way to answer or interact with your conversation on WhatsApp. They are mostly used while making chatbots…

Helpdesk
Updated 2 months ago by Helpdesk

What are the supported languages for template update?

The following are the supported languages for Template Message: Language Code Afrikaans af Albanian sq Arabic ar Azerbaijani az Bengali bn Bulgarian bg Catalan ca Chinese (CHN) zh_CN Chinese (HKG) zh…

Updated 2 days ago

How many template messages can be submitted for WhatsApp approval?

WhatsApp allows upto 250 template messages per WhatsApp Business Account (WABA) You can delete older/unused templates and create new ones.

Helpdesk
Updated 2 days ago by Helpdesk

What is the max numbers of template message submission?

WhatsApp supports up to 250 templates (approved) per account. If your account got error that cannot create more template, you can try to delete some old history approved template messages in order to…

Helpdesk
Updated 2 days ago by Helpdesk

How to avoid template message rejection?

Writing Template Messages. WhatsApp Template Messages are very important to show professionalism and to avoid repeated messages over and over again. Having a personalised template message is very cru…

Helpdesk
Updated 2 days ago by Helpdesk

What are the category values of Template Message?

ACCOUNT_UPDATE. ALERT_UPDATE. APPOINTMENT_UPDATE. ISSUE_RESOLUTION. PAYMENT_UPDATE. PERSONAL_FINANCE_UPDATE. RESERVATION_UPDATE. SHIPPING_UPDATE. TICKET_UPDATE. TRANSPORTATION_UPDATE.

Updated 2 days ago

What is a template message?

Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates for sending notifications to customers. This allows a business to…

Helpdesk
Updated 2 days ago by Helpdesk

Template Message Guidelines

WhatsApp Template Message Guidelines. Template Message criteria from WhatsApp. Businesses can now send non-transactional messages outside the 24-hour window with user opt-in! Product recommendations,…

Helpdesk
Updated 2 days ago by Helpdesk

How to export and import template messages from one environment to a new environment?

Sometimes you might want to export template messages from one environment for backup purposes or for migration purposes, we provide you "Export Template Message" and "Import Template Message" buttons…

Helpdesk
Updated 2 days ago by Helpdesk

How to add buttons with template messages?

Buttons With Template Messages. Adding buttons with your template messages, just gives your message a whole new look and also makes it more attractive. In the above picture, you can see two buttons a…

Helpdesk
Updated 2 days ago by Helpdesk

How do I create a Template Message?

You can use Template Messages to send personalized mass notifications to your users. Navigate to "Broadcast" > choose "Template Message" > Click "New Template Message" to call up the Create Template…

Helpdesk
Updated 2 days ago by Helpdesk

How to trigger a flow with template?

With quick reply buttons on template, further actions can be done automatically when the button on the template is clicked, for example, assigning chat to different teams, gathering information from…

Dayana
Updated 2 days ago by Dayana

Are non-transactional messages allowed with WhatsApp Business APIs?

WhatsApp is currently testing on allowing businesses to send non-transactional messages using the Official Business API. However, it is allowed in certain countries only - Indonesia. Mexico. Singapor…

Helpdesk
Updated 2 days ago by Helpdesk

How to add buttons to templates?

Creating call-to-action buttons in a template. WhatsApp allows us to create templates with Call-To-Actions (CTA) buttons. A maximum of 2 buttons can be created in a template and two types of action c…

Helpdesk
Updated 2 days ago by Helpdesk

Troubleshoot template message rejection

Steps to troubleshoot template message rejection: In this article, we will be guiding you on how to check the template message rejection reason in your business manager. This will help you to rectify…

Swati Singha
Updated 2 days ago by Swati Singha

Could I attach a PDF or image into a template message?

The answer is Yes! With WATI template message, you can create template messages contain various types of media including Image (jpeg, png); Video (mp4); Document (pdf) Steps by steps guide are as fol…

Helpdesk
Updated 2 days ago by Helpdesk

What are actions in Template Messages Page?

The Template Messages Page contains the data fields and UI controls as follows: Template Name. Category. Status (Draft, Pending, Approved, Rejected, Deleted and Pending Internal). Language. Last Upda…

Helpdesk
Updated 2 days ago by Helpdesk

How do I check and add credit to send broadcast template message

Please note that paid accounts can only buy credits. First, log in to your account, you will see the dashboard bar: You can click the green button, "buy credits" to buy credits for your broadcast cam…

Helpdesk
Updated 2 days ago by Helpdesk

How do I increase the expiry time of chats?

As per WhatsApp Guidelines, the chat session expires after 24 hours of your customer's last message sent time. This is a rule of WhatsApp APIs and WATI does not have control over it. After the 24 hou…

Helpdesk
Updated 2 days ago by Helpdesk

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