Summary
After submitting your documentation for business verification, you can check your verification status in the Security Centre under Business Settings. If Meta requires additional information, they will provide reasons why your business could not be verified. This guide outlines common issues and how to resolve them to successfully complete the verification process.
Instructions
How to Check Your Business Verification Status
Go to Business Settings in your Meta Business account.
Navigate to the Security Centre.
Look for your Business Verification Status.
If Meta requests additional information, follow their instructions to re-submit your documentation.
Common Reasons for Verification Issues and How to Fix Them
1. Unsupported Document Type
Ensure you submit an accepted document type from Meta’s list of supported documents.
Use government-issued documents that validate your business’s legal name and address.
If using phone verification, provide a document that confirms your business phone number.
2. Self-Filed Documents Are Not Accepted
Meta does not accept documents that have been self-filed without an official signature or seal.
Upload an approved registration certificate with the necessary authentication.
3. Document Language Is Unsupported
Meta only supports business verification in certain languages.
If your document is in an unsupported language, get it translated into English with an official agency stamp.
Review Meta’s language requirements for more details.
4. The Document Is Unreadable or Corrupted
If your document is blurry, low-resolution, or corrupted, it cannot be verified.
Scan your document in higher resolution and re-submit it in a supported format.
5. Expired Document
Check your document’s expiry date.
If expired, renew it and upload the most recent version.
6. Mismatched or Missing Legal Business Name
Ensure the business name in Business Settings matches the one on your document.
If there is a discrepancy, update the business name in Business Settings or provide a document that exactly matches the registered name.
7. Mismatched or Incomplete Business Address
Your document must include the full business address that matches the address in Business Settings.
If the address is incomplete or incorrect, update it in Business Settings or provide a valid document with the correct address.
8. Missing or Incorrect Business Phone Number
Your document must include the business phone number and match the number listed in Business Settings.
Provide an accepted document that includes both the legal business name and phone number.
9. Additional Documents Required
Ensure you have submitted all required documents.
A utility bill with a phone number but no business name is insufficient for verification.
All documents must clearly display your business name.
10. Website Domain Ownership Issues
Your website must be viewable and associated with your business.
The email domain and website URL should match your business.
Your website content should include your business name or logo.
Ensure all website links work without errors.
Frequently Asked Questions (FAQs)
Checking verification status
1. How can I check my business verification status in Meta?
You can check your status by going to Business Settings in your Meta Business account, opening the Security Centre, and viewing your Business Verification Status there.
2. What should I do if Meta asks for more information?
Follow the instructions shown in the Security Centre to re-submit any required documents or details.
Document-related issues
3. What document types are accepted for verification?
Meta accepts only certain government-issued documents that show your legal business name and address. Check Meta’s list of supported documents before uploading.
4. Why are self-filed documents not accepted?
Documents without an official signature, seal, or government authentication cannot be verified. Make sure to upload an approved registration certificate.
5. What happens if my document is in an unsupported language?
Documents must be in a language supported by Meta. If yours is not, get it translated into English by an official translation agency and include the agency’s stamp.
6. Why was my document rejected for being unreadable?
Blurry, low-resolution, or corrupted files cannot be processed. Scan your document again in a clear, high-resolution format before re-submitting.
7. Can I use an expired document for verification?
No. Expired documents are not accepted. Renew the document and upload the latest version.
Business details mismatches
8. Why was my business name not accepted?
The legal business name on your document must match the name in Business Settings exactly. Update your Business Settings or provide a document with the correct registered name.
9. Why was my business address marked as incorrect or incomplete?
Your document must show the full address exactly as it appears in Business Settings. Update your address in Business Settings or upload a document that contains the correct address.
10. Why was my business phone number not approved?
The phone number in your document must match the one listed in Business Settings. Make sure your document includes both the legal business name and the phone number.
Additional requirements
11. What if Meta requests more documents?
Provide all required documents. For example, a utility bill that shows only a phone number is not enough unless it also displays your business name.
12. Why is my website domain causing verification issues?
Your website must be accessible, match your business identity, and include your business name or logo. The website URL and email domain should align with your business, and all links should work without errors.