Summary
You can add an individual contact directly to Wati by entering their name and phone number. When creating a new contact, you can also enable Campaign and SMS messaging and add custom contact attributes.
This guide explains how to create a new contact and customize its settings.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
Add a New Contact
Follow these steps to create a new contact in Wati.
Step 1: Create a new contact
Go to Contacts in your Wati account.
Click + Add New.
A form will open where you can enter the contact's details.
Step 2: Enter contact details
Enter the required information:
Name
Phone No.
Check that the details are correct before continuing.
Step 3: Customize contact settings
This step is optional.
When creating a new contact, you can enable the following options:
Allow Campaign: Allows the contact to receive Campaign messages through Wati.
Allows SMS: Allows the contact to receive SMS messages through Wati.
Add a Contact Attribute while creating a new contact
You can also add a custom attribute while creating the new contact:
Click + Add Attribute and select + Add New to create an attribute and add values for the new contact.
Enter the name of the custom attribute.
Add the relevant values.
For example, you can create a Marketing Status attribute with values such as Active, Inactive, or Prospecting.
Important:
The custom attribute option described in this step is for adding an attribute while creating a new contact. For instructions on adding or updating contact attributes for existing contacts, see the dedicated guide on managing contact attributes.
Adding an attribute while creating a contact is different from managing Contact Attributes from Settings > Tags and Attributes. Use Settings > Tags and Attributes > Attributes to manage Contact Attributes at the workspace level.
Step 4: Save the contact
After entering the required information and any optional settings or attributes, click Save.
The contact will be added to your Wati account.
Frequently Asked Questions (FAQs)
Adding contacts
1. How do I add a new contact in Wati?
Go to Contacts, click + Add Contact, and enter the contact's details in the form.
2. What information is required when adding a contact?
The required fields are Name and Phone No. Both fields must be filled in before you save the contact.
Contact settings and attributes
3. What do the Allow Campaign and Allows SMS options do?
When creating a new contact:
Allow Campaign allows the contact to receive Campaign messages through Wati.
Allows SMS allows the contact to receive SMS messages through Wati.
4. Can I add a custom attribute when creating a new contact?
Yes. When creating a new contact, click [new] next to the custom attributes section to add a custom attribute.
For example, you can create a Marketing Status attribute with values such as Active, Inactive, or Prospecting.
This procedure applies only when creating a new contact. For instructions on adding or updating contact attributes for existing contacts, see the dedicated guide on managing contact attributes.
Saving and managing contacts
5. How do I save a new contact?
After entering the required contact information and any optional settings or attributes, click Save.
6. Can I edit a contact after saving it?
Yes. You can update a saved contact by going to the contact list and selecting the contact you want to modify.