Summary
Importing contacts to Wati involves several steps, including clicking the "Import" button, browsing and uploading a CSV file, mapping columns, and confirming the import. In this guide, we will walk you through the process of importing contacts to Wati.
Instructions
Importing contacts to Wati
Follow these steps to import your contacts to Wati:
1. Click the "Import" button to import contacts into Wati.
2. Browse and upload a CSV file to begin the import process.
3. The next step is to map the columns in the uploaded CSV file.
Map the mandatory "Name" and "Phone" columns first, then the optional columns using the dropdown's search feature.
4. Once all required columns have been mapped, click the Confirm Import button.
5. Verify that your contacts are successfully imported by checking the Wati interface.
Tip: To ensure a successful contact import, please ensure your CSV file follows the correct format as shown below. The country code and phone number should be in their respective columns.
If you encounter any errors while importing, please check the following:
The CountryCode and Phone are in separate columns
There are no duplicate contacts in the file
The column names match exactly as shown in the sample image, with no extra spaces:
Name
CountryCode
Phone
Example of correct CSV format
852 is the country code
64318721 is the phone number
Frequently Asked Questions (FAQs)
Contact import
1. How do I import contacts into Wati?
To import contacts into Wati, click the Import button in the Wati interface. Upload a CSV file containing the contact data, map the columns from the CSV file to the required fields in Wati, and then click Confirm Import. After confirming, verify that the contacts appear in the Wati interface to ensure the import was successful.
2. What file format is required to import contacts into Wati?
Contacts must be uploaded using a CSV file when importing contacts into Wati.
3. What are the steps to upload a CSV file when importing contacts?
To upload a CSV file when importing contacts into Wati:
Click the Import button.
Browse your device and upload the CSV file.
Proceed to the column mapping step.
4. How do I map columns when importing contacts into Wati?
During the import process, you must map the columns from the uploaded CSV file to the corresponding fields in Wati. First map the mandatory Name and Phone columns, and then map any optional columns using the dropdown search feature.
5. How do I confirm the contact import in Wati?
After mapping all required columns from the CSV file, click the Confirm Import button to complete the contact import process.
6. How can I verify that contacts were successfully imported into Wati?
You can verify a successful contact import by checking the Wati interface to confirm that the contacts appear after completing the import process.
CSV file requirements
7. What format should the CSV file follow when importing contacts into Wati?
The CSV file must follow the correct format where the country code and phone number are placed in separate columns.
8. What column names must exist in the CSV file when importing contacts?
The CSV file must include the following column names exactly as written, without extra spaces:
Name
CountryCode
Phone
9. Why must the column names in the CSV file match exactly?
The column names must match exactly as Name, CountryCode, and Phone, with no extra spaces, so the system can correctly recognize and map the contact fields during the import process.
10. What should I check if an error occurs while importing contacts into Wati?
If an error occurs during the contact import process, check the following:
The CountryCode and Phone fields are in separate columns.
The CSV file does not contain duplicate contacts.
The column names match exactly Name, CountryCode, and Phone, with no extra spaces.