Summary
AiTrillion is an all-in-one platform that helps you grow your Shopify store with tools for email, SMS, loyalty programs, reviews, automation, and more - all in one place.
Now, with the Wati integration, you can take your customer messaging to the next level by using WhatsApp. You’ll be able to send order updates, promotional offers, and other important messages automatically and in a more personal way.
In this guide, we’ll show you how to connect your Wati account with AiTrillion, so you can start using WhatsApp to stay connected with your customers and boost engagement.
Instructions
Follow these steps to integrate Wati with AiTrillion to engage with customers via WhatsApp:
Step 1: In your AiTrillion dashboard, go to Workflow Automation → WhatsApp → Providers, and select Wati as your WhatsApp provider.
Step 2: Log in to your Wati account and copy your Client ID and API Endpoint
You will find your Client ID in the URL (please refer to the screenshot below).
For API Endpoint, go to More and click on API Docs. You should find your API Endpoint.
Step 3: Go back to AiTrillion, paste the API key, click Add Provider, and make sure to enable the Status toggle under WhatsApp Providers.
That’s it! Your Wati account is now connected to AiTrillion. You’re all set to create WhatsApp message templates and start sending messages to your customers directly from the platform.
Frequently Asked Questions (FAQs)
Integration setup
1. What do I need before starting the Wati integration with AiTrillion?
→ You need an active Wati account and access to your Client ID and API Endpoint. You’ll also need access to your AiTrillion dashboard.
2. Where can I find my Wati Client ID?
→ Your Client ID is available in the URL after you log in to your Wati account.
3. How do I find my Wati API Endpoint?
→ Log in to your Wati account, click on More and then go to API Docs. You’ll find the API Endpoint there.
4. Where do I enter the Wati credentials in AiTrillion?
→ In the AiTrillion dashboard, go to Workflow Automation → WhatsApp → Providers, select Wati, and enter the required credentials.
5. What should I do after adding the Wati provider in AiTrillion?
→ After entering the credentials, click Add Provider and enable the Status toggle under WhatsApp Providers to activate the connection.
Using WhatsApp with AiTrillion
6. What kind of messages can I send using WhatsApp through AiTrillion?
→ You can send order updates, promotional offers, and other important messages to your customers automatically via WhatsApp.
7. Can I create message templates in AiTrillion after connecting Wati?
→ Yes, once the integration is complete, you can create and manage WhatsApp message templates directly within AiTrillion.
Troubleshooting
8. What if I don’t see Wati listed as a provider in AiTrillion?
→ Make sure you’re in the correct section: Workflow Automation → WhatsApp → Providers. If it still doesn’t appear, try refreshing the page or contacting AiTrillion support.
9. Why isn’t my WhatsApp integration working after setup?
→ Double-check that you entered the correct Client ID and API Endpoint, and ensure the Status toggle is enabled in the WhatsApp Providers section.