Summary
The KPay payment gateway integration in Wati allows businesses to collect payments directly through WhatsApp. Once integrated, you can accept payments for catalog orders and manually generate payment links to share with customers during conversations.
This guide explains how to connect KPay to Wati, enable payments for catalog orders, generate payment links manually, and customize payment-related messages.
Note: The KPay integration is available only on Wati's Pro and Business plans. If you are on one of these plans and want to use this feature, contact Wati Support to have it enabled.
Instructions
Set up the KPay integration
Follow these steps to connect KPay with Wati.
Log in to your Wati account.
Navigate to Connectors → Integrations.
Click KPay.
Enter the required credential:
Merchant Number
Click Connect KPay.
Tip: The Merchant Number can be obtained from your KPay account.
Once connected, you will see the status as Connected and Wati will be able to generate payment links through KPay.
Enable KPay for catalog orders
After the integration is connected, follow these steps to enable KPay for catalog checkout:
Go to Commerce in Wati.
Click Checkout.
Open the Payment Gateway tab.
Enable the Payment Gateway option.
Click Save.
Customers placing orders from your catalog will now be able to complete payments using KPay.
Configure checkout messaging options
When enabling the KPay checkout flow, you can configure additional messaging options.
1. Default payment link message
Wati provides a default message template that includes the payment link.
You can customize this template to match your business tone or provide additional instructions.
2. Payment confirmation message
You can also enable payment confirmation messages.
When enabled, customers automatically receive a message confirming that their payment was successful.
Generate payment links manually
In addition to catalog checkout, you can manually generate payment links and send them directly to customers through WhatsApp.
Follow these steps:
Go to Team Inbox.
Open the conversation with the customer.
Click the Payment Link icon.
In the pop-up window:
Select Payment Gateway
Enter the payment amount
Click Generate Payment Link.
Send the generated link to the customer.
Optional: Send payment confirmation
You can enable Send payment confirmation message if you want customers to automatically receive a confirmation message after payment.
Customize payment message templates
Wati provides default templates for payment messages, but you can also create your own templates.
Custom templates allow you to:
Send branded payment requests
Add order details or instructions
Customize confirmation messages
These templates can be used when sending payment links to customers.
Payment attributes
If you are using KPay integration, the following attributes can be used to track payment details.
Attribute | Description |
| The amount associated with the generated payment link |
| Indicates the payment status ( |
These attributes help track payment outcomes and can be used in automation or reporting workflows.
With the KPay integration in Wati, businesses can easily collect payments, send payment links through WhatsApp, and automate payment confirmations, making it easier to manage transactions and improve the customer checkout experience.
Frequently Asked Questions (FAQs)
KPay integration in Wati
1. What is the KPay integration in Wati?
The KPay integration in Wati allows businesses to collect payments directly through WhatsApp. Businesses can accept payments for catalog orders and manually generate payment links to send to customers during conversations.
2. Who can use the KPay integration in Wati?
The KPay integration is available only to users on Wati’s Pro and Business plans. Users on these plans must contact Wati Support to have the feature enabled.
Setting up the KPay integration
3. How do you connect KPay to Wati?
To connect KPay to Wati:
Log in to the Wati account.
Navigate to Connectors → Integrations.
Click KPay.
Enter the Merchant Number.
Click Connect KPay.
After the connection is successful, the integration status will appear as Connected.
4. Where can you obtain the Merchant Number required for KPay integration?
The Merchant Number required to connect KPay to Wati can be obtained from the KPay account.
Using KPay for payments
5. How do you enable KPay for catalog checkout in Wati?
To enable KPay for catalog checkout:
Go to Commerce in Wati.
Click Checkout.
Open the Payment Gateway tab.
Enable the Payment Gateway option.
Click Save.
After this configuration, customers placing catalog orders can complete payments using KPay.
6. How can you manually generate a payment link in Wati?
To manually generate a payment link:
Go to Team Inbox.
Open the conversation with the customer.
Click the Payment Link icon.
Select the Payment Gateway.
Enter the payment amount.
Click Generate Payment Link and send the link to the customer.
7. Can Wati send automatic payment confirmation messages to customers?
Yes. Wati allows businesses to enable a payment confirmation message. When enabled, customers automatically receive a message confirming that their payment was successful.
Payment tracking and customization
8. Can businesses customize payment message templates in Wati?
Yes. Businesses can customize payment message templates or create new templates to send branded payment requests, include order details or instructions, and customize confirmation messages.
9. What payment attributes are available when using the KPay integration in Wati?
The KPay integration provides the following payment attributes:
paylink_amount, which shows the amount associated with the generated payment link
paylink_payment, which indicates the payment status, such as success or failed