Summary
Setting the correct timezone in WATI ensures that your office hours and out-of-office messages function properly. This guide will walk you through updating your timezone, configuring office hours, and setting an automated out-of-office message.
Instructions
Step 1: Ensure Your Timezone is Correct
Before setting office hours and out-of-office messages, verify that your timezone is set correctly in WATI. This ensures that your availability and automated responses align with your working hours.
Step 2: Set Your Office Hours
To enable the out-of-office message, you first need to configure your office hours.
Navigate to Automation > Default Action.
Click on the Set Working Hours button.
Choose your working days and hours.
Click Save to apply the changes.
Step 3: Configure an Out of Office Message
Once your office hours are set, follow these steps to configure an out-of-office message:
Go to Reply Material in the left navigation menu.
Click on the Add Text button.
Enter a Name for the message and provide the Content.
Click Save.
Navigate back to Default Actions.
Enable the Non-Working Hours checkbox.
Select the previously created out-of-office reply material.
Additional Notes
The out-of-office message will only be sent once every 30 minutes per conversation.
Frequently Asked Questions (FAQs)
General Questions
Why is setting the correct timezone important in WATI? Setting the correct timezone ensures that your office hours and out-of-office messages function as expected, preventing misalignment in automated responses.
How do I check my current timezone settings in WATI? You can check your timezone settings by navigating to your account settings in WATI.
Office Hours Configuration
Where can I set my office hours in WATI? You can set your office hours by going to Automation > Default Action and clicking on Set Working Hours.
Can I set different working hours for different days? Yes, WATI allows you to customize your working hours for each day of the week.
Out-of-Office Messages
How do I enable an out-of-office message? First, set your office hours. Then, create a reply in Reply Material, and enable the Non-Working Hours checkbox under Default Actions.
Can I customize the out-of-office message content? Yes, you can create and edit your message in Reply Material before selecting it as your out-of-office response.
How often is the out-of-office message sent to the same customer? The out-of-office message will only be sent once every 30 minutes per conversation.
Can I disable the out-of-office message temporarily? Yes, you can disable it by unchecking the Non-Working Hours option in Default Actions.