Collection
Getting Started
22 articles
- General FAQs: Display NameYour WhatsApp display name is the business name that appears to customers in chats and on your WhatsApp profile. Meta reviews and approves this name to ensure it accurately represents your business. This article covers the most common questions and issues related to WhatsApp disp…
- General FAQs: Marketing Messages Lite (MM Lite)These FAQs are designed to help you understand MM Lite - Meta’s optimized API for sending Marketing Messages Lite - and how it differs from the existing Cloud API. Whether you’re new to marketing messages or transitioning from Cloud API, this guide will answer your key questions…
- Guidelines for choosing your display nameThis help article provides clear guidelines for choosing and formatting a display name for your WhatsApp Business account. It explains the importance of a display name in setting up your WhatsApp Business API, ensuring compliance with WhatsApp's policies, and representing your bu…
- How to add your first contact in WatiAdding a single contact in Wati is a straightforward process that involves several steps. In this guide, we will walk you through the process of creating a new contact and customizing its attributes. Note: Broadcasts are now Campaigns – same powerful features, updated name! Instr…
- How to change or update your WhatsApp display nameYou can change your WhatsApp display name from WhatsApp Manager. After you submit a new name, Meta reviews it before the change can be applied. This guide explains how to update your display name, what to do if the new name is rejected, and how to apply the approved name in Wati.…
- How to change the language in WatiWATI offers multiple language options to enhance user experience. You can switch the language settings for your individual account or for the entire organization. Currently, WATI supports English, Chinese, Spanish, and Portuguese. This guide walks you through the steps to change…
- How to change your timezone in WatiSetting the correct timezone in WATI ensures that all timestamps in your dashboard align with your local time. This helps avoid confusion when tracking messages, analytics, or scheduled actions. This guide walks you through the simple steps to update your timezone in WATI. Instru…
- How to configure auto replies and OOO messagesSetting the correct timezone in WATI ensures that your office hours and out-of-office messages function properly. This guide will walk you through updating your timezone, configuring office hours, and setting an automated out-of-office message. Instructions Step 1: Ensure Your Ti…
- How to connect your WhatsApp number to Wati (via Embedded Signup - Cloud API)Embedded Signup lets you connect your WhatsApp Business number to Wati through a guided setup process, without manually configuring the API. This guide explains the difference between Embedded Signup and WhatsApp Coexistence, outlines what you need before you begin, and walks you…
- How to create and log into your Wati accountThis guide explains how to set up your Wati account. It covers the prerequisites you'll need before getting started, how to purchase a Wati plan, and what to expect during Meta's business verification process. It also explains the messaging limits for unverified businesses and ho…
- How to create your first Template MessageWhatsApp Template Messages allow businesses to send important notifications, such as alerts and account updates, to customers. These messages can include call-to-action buttons, quick replies, and media elements like images and videos. Additionally, they can be sent even after th…
- How to log in to Wati without a Client IDYou can now log in to Wati and reset your password without entering a Client ID. Use your email address and password, a one-time password (OTP), or Google sign-in to access your account. If you forget your password, verify your email address with an OTP to reset it. Note: Logging…
- How to send your first CampaignCampaigns allow you to send messages to multiple contacts at once. To ensure successful delivery, always add country codes to the contacts before sending. This guide walks you through creating and sending your first campaign, including selecting contacts, applying filters, and sc…
- How to update your WhatsApp Business profileYour WhatsApp Business profile helps customers identify and connect with your business. This article explains how to update your profile information in Wati, including your profile picture, business description, address, email address, and website. Instructions Keeping your Whats…
- Introduction to Wati's Team InboxThe Wati Team Inbox is a powerful tool designed to help teams manage customer interactions efficiently. This guide covers its key features, enabling you to handle live chats, assign tickets, manage contacts, and more. By the end of this article, you'll have a clear understanding…
- Managing notifications and sounds in WatiNotifications and sounds in WATI help you stay updated on incoming messages and activities. However, constant alerts can become overwhelming. That’s why WATI allows you to customize notifications based on your preferences. This guide explains how to manage both notifications and…
- Marketing Messages Lite (MM Lite): All you need to KnowMarketing Messages Lite (MM Lite) is a Meta feature designed to improve the delivery of marketing messages on WhatsApp. Most Wati customers have already moved to MM Lite, and only a small number of accounts still need to enable it. If your Wati account has not yet enabled MM Lite…
- Migrating from On-Premise WhatsApp Business API to WhatsApp Cloud APIMeta has discontinued the WhatsApp On-Premise API in favor of the WhatsApp Cloud API. If you still use the On-Premise API with Wati, this article explains the changes you need to be aware of and the technical updates required to continue using your integration. Instructions Why m…
- Onboarding with Embedded Signup: Using free number or skipping websiteWhen you sign up for Wati, Meta offers a free WhatsApp number (+1 555) to help you get started quickly. This is useful for testing and onboarding, but it comes with some limitations. To access advanced features such as campaigns, messaging tiers, and the green tick (verified badg…
- Prerequisites before you get started with WatiBefore you can start using Wati, you'll need to meet a few setup requirements. This guide explains the prerequisites for creating a Wati account, how to complete the signup process, what to expect during account activation, and how Facebook Business verification affects your What…
- Template Messages Masterclass: Understand how they workThink of this guide as your personal tutor for WhatsApp template messages. If you've ever felt a bit confused by template rules, frustrated by template rejections, or just unsure how to create messages that truly connect with your customers, you're in the right place. Our goal wi…
- Understanding the new filters and navigation experience in your Wati Team InboxWati has introduced a redesigned filter and navigation experience to help you find conversations faster, switch between channels easily, and manage multiple WhatsApp numbers in one place. This article explains all the new improvements and how to use them effectively. These new fe…