Skip to main content

Supported Media Types and Sizes

Updated over 2 weeks ago

Summary

This article outlines the supported media types and size limits for various sections of Wati, including Chatbots, Templates, Reply Material, and the Team Inbox. Understanding these specifications ensures that your media content is correctly formatted and displayed without issues.

Instructions

Supported Media Types & Limits

The following media formats and size restrictions apply across all sections of Wati:

  • Chatbots

  • Templates (except for document headers, which support only PDF files)

  • Reply Material

  • Team Inbox

Media

Supported Types

Size Limit

Audio

audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg (only opus codecs, base audio/ogg is not supported)

16MB

Document

text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet

100MB

Image

image/jpeg, image/png<br>Images must be 8-bit, RGB or RGBA

5MB

Video

video/mp4, video/3gp

16MB

Sticker

image/webp

Static stickers: 100KB Animated stickers: 500KB

Image Formatting Considerations

Note: Images taller than a 1.91:1 aspect ratio will be cropped vertically. To ensure key information remains visible, place the most important content in the center of the image.

For optimal media display, follow these guidelines to prevent unexpected cropping or formatting issues.

Frequently Asked Questions (FAQs)

General Questions

1. What media types are supported in Wati?

→ Wati supports various media formats across different sections, including Chatbots, Templates, Reply Material, and the Team Inbox. However, document headers in Templates only support PDF files.

2. Why is media formatting important in Wati?

→ Proper formatting ensures that your media content is displayed correctly without cropping or distortion. Following Wati's supported media specifications prevents unexpected issues.

Image Formatting

3. How does Wati handle images with different aspect ratios?

→ Images taller than a 1.91:1 aspect ratio will be cropped vertically. To avoid losing important details, ensure key information is placed in the center of the image.

4. How can I optimize my images for Wati?

→ To prevent unwanted cropping or formatting issues, follow these best practices:

  • Keep the most important content centered.

  • Use images that fit within the recommended aspect ratio.

File Compatibility

5. Are there any restrictions on document formats in Wati Templates?

→ Yes, only PDF files are supported for document headers in Templates. Other sections support various media formats.

6. Do the media size and format limitations apply to all sections of Wati?

→ Yes, the same media type and size limitations apply across Chatbots, Templates, Reply Material, and the Team Inbox.

Did this answer your question?