Summary
Quick replies in WATI help you save time by allowing you to send pre-written responses to frequently asked questions or common inquiries. These replies can be customized with variables such as contact details to make them more personalized. Additionally, you can attach media files like images, videos, or documents to your quick replies. This guide walks you through creating, sending, editing, and managing quick replies in WATI.
Instructions
Creating a Quick Reply
Follow these steps to create a quick reply:
Log in to your WATI account and navigate to Team Inbox.
Open any conversation and click on the Quick Reply icon.
Click on the Create button.
A dialog box will appear with the following fields:
Name the Quick Response – Enter a title to identify your quick reply.
Enter Your Quick Response – Type the message you want to save as a quick reply.
Add Media (Optional) – Attach an image, video, or document if needed.
You can personalize the quick reply by adding variables such as:
##{{name}}– Insert the recipient's name.##{{phone}}– Insert the recipient's phone number.##{{city}}– Inserts the recipient's city.##{{operator.first_name}}– Insert the sender's name.Click Save to store your quick reply.
Sending Quick Replies
Method 1: Sending from the Quick Reply List
In your Team Inbox, click on the Quick Reply icon.
Select a quick reply from the list or search for it using the search bar.
If the quick reply contains media, a preview will appear.
Press Enter to send a quick reply.
Method 2: Using the "/" Shortcut
In the text field, type
/to open the quick reply list.Select the desired quick reply or start typing its name.
Press Enter to send it.
Editing, Copying, and Deleting Quick Replies
To manage your saved quick replies:
Open the Quick Reply List in the Team Inbox.
You will see three options next to each quick reply:
Copy (Duplicate Icon) – Creates a duplicate of the quick reply.
Edit (Pencil Icon) – Modifies the content of the quick reply.
Delete (Trash Bin Icon) – Removes the quick reply permanently.
Frequently Asked Questions (FAQs)
General Questions
1. What are quick replies in WATI?
→ Quick replies are pre-written responses that help you quickly reply to common customer inquiries. You can personalize them using variables and even attach media files like images, videos, or documents.
2. Who can create and manage quick replies?
→ Any user with access to the WATI Team Inbox can create, edit, copy, or delete quick replies.
Creating and Customizing Quick Replies
3. How do I create a quick reply?
→ Follow these steps to create a quick reply:
Log in to your WATI account and go to the Team Inbox.
Open any conversation and click on the Quick Reply icon.
Click Create and enter a name and message for the quick reply.
(Optional) Add variables like
##{{name}}or##{{phone}}for personalization.(Optional) Attach an image, video, or document.
Click Save to store the quick reply.
4. Can I use variables in quick replies?
→ Yes, you can add variables to personalize quick replies. Supported variables include:
##{{name}}– Inserts the recipient's name.##{{phone}}– Inserts the recipient's phone number.##{{city}}– Inserts the recipient's city.##{{operator.first_name}}– Inserts the sender's name.
5. Can I add media to a quick reply?
→ Yes, WATI allows you to attach images, videos, or documents to quick replies.
Sending Quick Replies
6. How do I send a quick reply from the list?
Open a conversation in Team Inbox.
Click on the Quick Reply icon.
Select a quick reply from the list or search for it.
Press Enter to send it.
7. How do I send a quick reply using the "/" shortcut?
In the text field, type / to open the quick reply list.
Select the desired quick reply or start typing its name.
Press Enter to send it.
Managing Quick Replies
8. How do I edit a quick reply?
Open the Quick Reply list in Team Inbox.
Click the Edit (Pencil Icon) next to the quick reply.
Modify the content and save the changes.
9. How do I copy a quick reply?
Open the Quick Reply list in Team Inbox.
Click the Copy (Duplicate Icon) next to the quick reply.
A new quick reply will be created with the same content.
10. How do I delete a quick reply?
Open the Quick Reply list in Team Inbox.
Click the Delete (Trash Bin Icon) next to the quick reply.
Confirm deletion to permanently remove it.
Additional Information
11. What happens if I delete a quick reply?
→ Once deleted, a quick reply cannot be recovered. You will need to create a new one if needed.