Summary
Wati's Audio Transcription feature allows you to convert incoming and outgoing audio messages into text, making it easier to manage and understand voice messages. This feature is available on WhatsApp, Instagram, and Facebook Messenger through the Team Inbox.
Instructions
How It Works
Enabling Audio Transcription
Locate an Audio Message: In the Team Inbox, find an audio message you want to transcribe.
Click "Transcribe Audio": This option is available for messages in WhatsApp, Instagram, and Facebook Messenger.
First-Time Users: You will see a brief introduction to the feature with an option to enable transcription. The feature is currently in Beta.
View the Transcription: Once enabled, the transcribed text will appear directly under the audio message.
Expand or Collapse: Click to expand or collapse the transcription to view the full text.
Download the Transcript: You can download the transcription as a
.txtfile for future reference.
Providing Feedback
As a Beta feature, we are collecting user feedback to improve transcription quality. Users can rate the transcription by selecting the thumbs up or thumbs down icon and provide additional feedback.
Searchable Transcriptions
Once generated, transcriptions are available in chat history, making them searchable like any other message. Other team members can also view them.
Availability
The Audio Transcription feature is available only to Pro and Business plan customers.
Frequently Asked Questions (FAQs)
General Information
1. What is Wati's Audio Transcription feature?
→ Wati's Audio Transcription feature converts incoming and outgoing voice messages into text, making it easier to manage and understand audio messages. It is available on WhatsApp, Instagram, and Facebook Messenger through the Team Inbox.
2. Who can use this feature?
The Audio Transcription feature is available exclusively for Pro and Business plan customers.
3. Is this feature currently in Beta?
Yes, the feature is in its Beta phase, and Wati is actively collecting user feedback to improve transcription quality.
Usage and Functionality
4. How do I transcribe an audio message?
→ To transcribe an audio message:
Open the Team Inbox and locate the audio message.
Click Transcribe Audio (available for WhatsApp, Instagram, and Facebook Messenger).
If using it for the first time, follow the on-screen instructions to enable the feature.
The transcript will appear under the audio message.
5. Can I search for transcriptions in my chat history?
→ Yes, once generated, transcriptions become part of the chat history and can be searched like any other message.
6. Can I download the transcript?
→ Yes, users can download the transcription as a .txt file for future reference.
7. Can I collapse or expand the transcribed text?
→ Yes, you can expand or collapse the transcription to view the full text.
Cost and Language Support
8. Is there a charge for using the Audio Transcription feature?
→ No, the feature is available at no additional cost during the Beta phase.
9. What languages does the transcription support?
→ The feature supports multiple languages, including:
English,
Portuguese
Spanish
Hindi
Chinese (Mandarin, Simplified)
Chinese (Cantonese, Traditional)
French
German
Italian
Dutch
Turkish
Estonian
Finnish
Flemish
Greek
Hungarian
Indonesian
Czech
Danish
Japanese
Korean
Latvian
Lithuanian
Malay
Norwegian
Polish
Romanian
Russian
Slovak
Swedish
Thai
Ukrainian
Vietnamese
Bulgarian
Catalan
Limitations and Feedback
10. Will transcription be generated automatically for all audio messages?
→ No, users must manually select the Transcribe Audio option for each message they want to convert into text.
11. How can I provide feedback on the transcription quality?
→ You can rate the transcription using the thumbs up or thumbs down icons and provide additional feedback to help improve the feature.