Summary
Want to send WhatsApp notifications automatically using Zapier? Although Zapier does not provide native WhatsApp support, you can still send messages through your approved WhatsApp API account using Wati.
This guide explains 2 simple methods: using Wati’s official Zapier app or using Zapier Webhooks with Wati’s REST (Representational State Transfer) API.
Instructions
If you want to include WhatsApp messages in your automated workflows, Zapier can help - just in a slightly different way.
Currently, the WhatsApp app on Zapier shows “Not Yet Supported.”
However, Wati provides 2 reliable alternatives to send WhatsApp messages through Zapier.
Option 1: Use the Wati Zapier App (Recommended)
This is the easiest and fastest way to get started. Wati offers an official native Zapier integration that allows you to connect your workflows without dealing with API calls.
What you’ll need
An approved WhatsApp Business API account connected to Wati
A Zapier account
This option is best if you want a simple setup with minimal technical configuration.
Option 2: Use Zapier Webhooks with Wati API
If you need more flexibility or advanced customization, you can use Zapier Webhooks to send messages through Wati’s REST API (Representational State Transfer).
This method gives you more control but requires basic knowledge of APIs.
What you’ll need
An approved WhatsApp Business API account with Wati
Your Wati API endpoint
Your Wati API key
A Zapier account
Which option should you choose?
Use Option 1 (Wati Zapier App) if you want a quick and simple setup.
Use Option 2 (Webhooks + API) if you need more control or custom logic.
Both methods allow you to automate use cases such as:
Sending messages to new leads
Confirming orders
Sharing status updates
Triggering follow-up notifications
With the right setup, you can fully automate your WhatsApp communication using Zapier and Wati.
Frequently Asked Questions (FAQs)
General Overview
1. Can I send WhatsApp messages using Zapier?
Yes. Although Zapier does not provide native WhatsApp support, you can send WhatsApp messages using Wati's native Zapier integration or use Zapier Webhooks with Wati’s REST API.
Wati Zapier Integration
2. What is required to use the Wati Zapier app?
You need an approved WhatsApp Business API account connected to Wati and a Zapier account.
3. When should I use Zapier Webhooks with the Wati API?
You should use Zapier Webhooks with the Wati REST API if you need more flexibility, advanced customization, or custom logic in your workflows.
4. What is required to use Zapier Webhooks with the Wati API?
You need an approved WhatsApp Business API account with Wati, your Wati API endpoint, your Wati API key, and a Zapier account.
Choosing the Right Option
5. How do I decide which integration option to choose?
Choose the Wati Zapier app for a quick and simple setup. Choose Zapier Webhooks with the Wati API if you require more control and customization.
6. What types of automation can be created using Zapier and Wati?
You can automate sending messages to new leads, confirming orders, sharing status updates, and triggering follow-up notifications.