Summary
Want to connect Wati with your WooCommerce store? This guide walks you through the simple steps to integrate Wati using the official WooCommerce plugin. With this integration, you can add a live WhatsApp chat button to your website and send automated WhatsApp messages for key customer actions like abandoned carts, order confirmations, and more.
Instructions
What You Can Do with Wati's WooCommerce Integration
Integrating Wati with WooCommerce allows you to:
Add a live WhatsApp chat button to your website.
Send automated WhatsApp messages for:
Abandoned cart recovery.
Order confirmation.
Order fulfillment updates.
Post-purchase follow-ups.
Return and exchange requests.
Track all orders and performance using Wati's analytics dashboard.
These automated messages help your business engage better with customers and improve conversion rates.
Steps to Integrate Wati with WooCommerce
1. Get Your WooCommerce Plugin API Key from Wati
Log in to your Wati dashboard.
Go to Integrations and select WooCommerce.
Copy your Plugin API Key.
Click Download WooCommerce Plugin.
2. Install the Wati Plugin on WordPress
Log in to your WordPress admin dashboard.
Navigate to Plugins > Upload Plugin.
Upload the plugin file you downloaded in the previous step.
Click Install and then Activate the plugin.
3. Configure the Plugin Settings
Go to the plugin settings: Plugins > WhatsApp Chat & Notification > Settings.
Paste your API Key (if it isn't auto-filled).
Fill in other required details.
Click Go to Wati Settings to confirm the integration. You should see a confirmation page when the setup is successful.
How to Set Up the WhatsApp Chat Button
Once the plugin is installed, you can enable and customize the WhatsApp chat button on your website.
1. Enable the Chat Button
Go to the WhatsApp Chat section in the plugin settings.
Toggle the Enable button to show the chat on your website.
2. Customize Chat Button Appearance
Under Chat Button Settings, you can adjust:
Background color.
Button text.
Button size and dimensions.
Brand name and logo.
After saving your changes, visit your WooCommerce site to check the live chat button.
How to Set Up Automated WhatsApp Messages
Automated messages let you send WhatsApp notifications based on customer actions in your store.
Available Automated Messages and Templates
Scenario | Template Name |
Abandoned Recovery Message | woocommerce_default_abandoned_recovery_v1 |
Order Completed/Confirmation | woocommerce_default_order_complete_v1 |
Order Fulfilled | woocommerce_default_order_fulfilled_v1 |
Follow Up After Purchase | woocommerce_default_follow_up_v1 |
Return and Exchange Request | woocommerce_default_refund_v1 |
Steps to Enable Automated Messages
In the plugin settings, enable all the message types you want to use.
For each scenario, select the appropriate message template from the table above.
Configure additional settings like the delay time for follow-ups or abandoned cart messages.
Message Scenarios Explained
1. Abandoned Recovery Message
Sends a WhatsApp reminder to users who reached the checkout page but didn't complete the purchase. You can configure how many minutes after abandonment the message should be sent.
WhatsApp Message:
2. Order Completed/Confirmation
Sends an order confirmation message after successful payment. This also works for Cash on Delivery (COD) orders.
WhatsApp Message:
3. Order Fulfilled
Sends a notification when the admin marks an order as Completed in WooCommerce.
WhatsApp Message:
4. Follow Up After Purchase
Sends a follow-up message a few days after the purchase (based on the number of days you set).
WhatsApp Message:
5. Return and Exchange Request
Sends a WhatsApp message when a customer requests a refund or exchange for their order.
WhatsApp Message:
Track Your Store's Performance with Wati Analytics
Wati's analytics dashboard lets you:
View order status.
Monitor the performance of your automated messages.
Track customer interactions through WhatsApp.
Use this feature to gain insights and optimize your messaging strategy.
Frequently Asked Questions (FAQs)
General Questions
1. What is Wati's WooCommerce integration?
→ Wati's WooCommerce integration allows you to add a live WhatsApp chat button to your WooCommerce store and send automated WhatsApp messages for customer actions like abandoned carts, order confirmations, and order updates.
2. What are the benefits of integrating Wati with WooCommerce?
→ The integration helps improve customer engagement, recover abandoned carts, send order updates, and provide better customer service through WhatsApp automation.
Installation and Setup
3. How do I get the WooCommerce Plugin API Key from Wati?
→ Log in to your Wati dashboard, go to Integrations > WooCommerce, copy your Plugin API Key, and download the WooCommerce plugin.
4. How do I install the Wati plugin on my WordPress site?
→ Log in to your WordPress admin dashboard, navigate to Plugins > Upload Plugin, upload the Wati plugin file, click Install, and then Activate the plugin.
5. How do I configure the Wati plugin settings in WordPress?
→ Go to Plugins > WhatsApp Chat & Notification > Settings, paste your API Key, fill in the required details, and click "Go to Wati Settings" to confirm the integration.
WhatsApp Chat Button
6. How do I enable the WhatsApp chat button on my website?
→ In the plugin settings, go to the WhatsApp Chat section and toggle the Enable button to show the chat on your website.
7. Can I customize the appearance of the chat button?
→ Yes, you can adjust the background color, button text, size, dimensions, brand name, and logo from the Chat Button Settings in the plugin.
Automated WhatsApp Messages
8. What customer actions can trigger automated WhatsApp messages?
→ The integration supports automated messages for abandoned cart recovery, order confirmation, order fulfillment, post-purchase follow-ups, and return or exchange requests.
9. How do I enable automated WhatsApp messages?
→ In the plugin settings, enable the message types you want, select the appropriate template for each scenario, and configure additional settings like message delay time.
10. What are the available message templates?
→ The available templates include:
Abandoned Recovery Message:
woocommerce_default_abandoned_recovery_v1Order Completed/Confirmation:
woocommerce_default_order_complete_v1Order Fulfilled:
woocommerce_default_order_fulfilled_v1Follow Up After Purchase:
woocommerce_default_follow_up_v1Return and Exchange Request:
woocommerce_default_refund_v1
Analytics and Performance Tracking
11. How can I track the performance of my automated messages?
→ You can use Wati's analytics dashboard to monitor order status, track customer interactions through WhatsApp, and measure the effectiveness of your automated messages.
12. Where can I view customer interactions and order updates?
→ All customer interactions and order-related updates are available in the Wati analytics dashboard, providing insights to help optimize your messaging strategy.