Summary
This guide explains how to integrate your Shopify store with Wati and make the most of its powerful features. With the Wati Shopify app, you can add a WhatsApp chat icon to your store, send automated messages to customers, showcase your product catalog, and view message analytics - all without writing any code.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
Steps to Integrate Wati with Shopify
Follow the steps below to set up the Wati Shopify app and learn about its key features.
Log in to your Wati account.
From the top menu, go to the Integration page.
Click the Shopify icon.
Enter your Shopify store domain when prompted.
Click Install.
Once installed, your Shopify store will be successfully connected to your Wati account.
Unable to save due to "Can't save before Upgrade Plan" error
If you see the error message "Can't save before Upgrade Plan" while saving a message in Wati, it usually means the Shopify plugin payment has not been completed yet.
How to fix the issue
Check if you have completed the payment for the Shopify plugin.
If prompted, complete the plugin payment on Shopify.
Return to Wati and try saving the message again.
Once the payment is completed successfully, you should be able to save the message without any issues.
Features available in the Wati Shopify App
After installing the Wati Shopify app, you can start using the following features:
1. WhatsApp chat icon for your store
Easily enable a WhatsApp chat icon on your Shopify store so customers can message your business directly via WhatsApp.
No need to manually add any chat script to your store.
Customize the appearance of the WhatsApp chat icon within the Wati Shopify app.
2. Automated WhatsApp messages for your store
Automated messages help you stay connected with your customers at every stage of their purchase journey.
Important: To enable automated messages, you will need to pay an additional $4.99 per month. This fee is charged by Shopify and is separate from your Wati account subscription.
Types of Automated Messages Available:
No. | Automated Message | Description |
1 | Abandoned Cart Recovery | Sends a message when a customer leaves the checkout page without completing the purchase. |
2 | Order Confirmation | Sends a message when an order is successfully placed. |
3 | Order Shipment & Tracking | Sends a tracking URL when the order is shipped. |
4 | Order Fulfilled | Sends a message when the order is fulfilled. |
5 | Cash On Delivery (COD) Confirmation | Sends a message when a customer places a COD order. |
6 | Follow-up After Purchase | Sends a message after a set number of days following the order confirmation. |
7 | Return & Exchange Request | Sends a message when a refund or exchange request is initiated. |
3. Catalog setup on WhatsApp
With the Catalog feature, you can display all your Shopify store products on WhatsApp and collect orders directly.
This feature uses your WhatsApp API number.
Customers can browse products and complete purchases using the Shopify checkout flow.
4. WhatsApp opt-in pop-up for your store
Enable an opt-in pop-up on your Shopify store to collect customers' WhatsApp numbers. This helps you:
Send campaign messages.
Trigger chatbot responses.
Re-engage visitors who opted in.
5. Analytics & reporting
Get detailed analytics on:
Cash On Delivery (COD) messages sent.
Abandoned cart recovery messages sent.
Use these insights to measure the performance of your automated messaging campaigns.
By integrating Wati with Shopify, you can automate customer engagement, improve communication, and drive more sales through WhatsApp - all while managing everything from your Wati account.
Frequently Asked Questions (FAQs)
Shopify integration setup
1. How do I integrate Shopify with Wati?
To integrate Shopify with Wati:
Log in to your Wati account.
Go to the Integration page from the top menu.
Click the Shopify icon.
Enter your Shopify store domain.
Click Install.
2. What happens after installing the Wati Shopify app?
After installing the Wati Shopify app, your Shopify store is connected to your Wati account and you can start using Shopify integration features inside Wati.
Troubleshooting Shopify integration
3. Why do I see the "Can't save before Upgrade Plan" error in Wati?
The "Can't save before Upgrade Plan" error appears when the Shopify plugin payment has not been completed.
4. How do I fix the "Can't save before Upgrade Plan" error in Wati?
To fix the error:
Check whether the Shopify plugin payment has been completed.
Complete the payment on Shopify if prompted.
Return to Wati and try saving the message again.
Wati Shopify app features
5. What features are available in the Wati Shopify app?
The Wati Shopify app includes features such as a WhatsApp chat icon, automated WhatsApp messages, catalog setup on WhatsApp, WhatsApp opt-in pop-ups, and analytics reporting.
6. What does the WhatsApp chat icon feature do in the Wati Shopify app?
The WhatsApp chat icon feature allows customers to message your business directly from your Shopify store through WhatsApp without manually adding chat scripts.
7. What automated WhatsApp messages are available in the Wati Shopify app?
The Wati Shopify app supports automated messages for abandoned cart recovery, order confirmation, shipment tracking, order fulfillment, Cash On Delivery (COD) confirmation, follow-up after purchase, and return or exchange requests.
8. Is there an additional cost for automated WhatsApp messages in the Wati Shopify app?
Yes, automated WhatsApp messages require an additional fee of $4.99 per month charged by Shopify. This fee is separate from the Wati subscription.
9. What does the Catalog feature do in the Wati Shopify app?
The Catalog feature displays Shopify store products on WhatsApp and allows customers to browse products and complete purchases using the Shopify checkout flow.
10. What analytics are available in the Wati Shopify app?
The Wati Shopify app provides analytics for Cash On Delivery (COD) messages sent and abandoned cart recovery messages sent.