Summary

Having trouble getting your WhatsApp messages to send using the WhatsApp Message Sender in Google Sheets? This guide walks you through the most common reasons why messages may not be triggering, and how to fix them. From incorrect setup to number mismatches and credit issues, we've got you covered with simple solutions.

Instructions

Common Reasons WhatsApp Message Sender Isn't Working

If your messages aren’t being sent, here are the top things to check:

1. The Phone Number Isn’t Registered on WhatsApp

Even if the phone number format is correct, the number must also be registered with WhatsApp.

The format status in WhatsApp Message Sender only checks whether the number format is valid.
It doesn’t check if the number is actually on WhatsApp.
To verify the WhatsApp status of a number, go to your Broadcast History in Wati. There, you'll see whether a message was successfully sent or if the number is invalid.

2. You’ve Run Out of Credits

Your WhatsApp messages won’t go through if your Wati account has insufficient credits.

Visit your Wati dashboard to check your current credit balance.
If needed, top up your credits before trying to send messages again.

3. The Endpoint Isn’t Set or Saved Correctly

Before you save the endpoint and token, make sure to test them.

Go to your WhatsApp Message Sender settings.
Click Test to ensure the endpoint and token are working.
If the test is successful, then save the configuration.

4. Mismatch Between Template Parameters and Phone Numbers

The number of template parameters must match the number of phone numbers selected.

For example, if you select 2 cells for the template parameters, make sure you select 2 phone numbers as well.
Any mismatch will prevent messages from being sent.

Frequently Asked Questions (FAQs)

Message Delivery

1. Why is my message not being sent to a phone number that looks valid?

→ A number might appear valid in format but still not be registered on WhatsApp. The WhatsApp Message Sender checks format only. To confirm if the number is on WhatsApp, check the Broadcast History in your Wati account.

2. How can I verify if a number is registered on WhatsApp?

→ Go to your Broadcast History in Wati. It will show whether the message was delivered or if the number is not registered on WhatsApp.

Account and Credit Issues

3. Will my messages fail if I run out of credits?

→ Yes, your messages will not be sent if your Wati account doesn’t have enough credits. You’ll need to top up your credits from the Wati dashboard.

4. How do I check my Wati credit balance?

→ Log in to your Wati dashboard to view your available credit balance.

Setup and Configuration

5. What should I do if my endpoint isn’t working?

→ Make sure you test the endpoint and token before saving them in your WhatsApp Message Sender settings. Only save them after a successful test.

6. Do I need to save the endpoint after testing?

→ Yes, after a successful test, be sure to click Save so the settings take effect.

Template Matching

7. What happens if the number of template parameters doesn’t match the number of phone numbers?

→ The message won’t be sent. For example, if you select 2 template parameter cells but only 1 phone number, it will cause an error. Always ensure they match.