Team Inbox Analytics in Wati gives you real-time and historical insights into your team's ticket and messaging activity. You can use it to monitor support performance, understand workload distribution, and analyze trends over time. This guide explains how to access Team Inbox Analytics, use filters, preview sample data, and interact with charts.

Team Inbox Analytics is available on all Wati plans.

To access it:

To access Team Inbox Analytics, you must have one of the following roles:

The Date Range filter lets you view analytics for a specific time period.

By default, Team Inbox Analytics displays data for the last 7 days.

To change the date range:

If your account does not have enough data to generate meaningful analytics, you can preview sample data to explore the available charts.

To enable sample data:

Sample data is displayed for demonstration purposes only.

Most charts in Team Inbox Analytics include the following interactive features.

Each chart includes a tooltip that explains the metric being displayed.

The tooltip also contains a link to learn more about how the metric is calculated.

Charts that display data over time support zooming and navigation.

You can:

You can download data from individual charts in different formats.

To download chart data:

You can customize the chart by showing or hiding specific data series.

To filter chart data:

Team Inbox Analytics includes the following reports and charts to help you monitor support performance and messaging activity.

The Overview section provides a high-level summary of the most important Team Inbox metrics, helping you quickly understand your team's overall performance during the selected date range.

This chart shows how many times tickets moved to each status during the selected reporting period. It helps you understand how ticket statuses change over time.

This chart displays the total number of tickets for each ticket status within the selected reporting period, giving you an overview of your ticket distribution.

This report provides key performance metrics for each Team Inbox operator, helping you evaluate workload and support performance across your team.

This chart displays the total number of tickets associated with each of the top 20 tags during the selected reporting period. It helps you identify the most common conversation topics and customer issues.

This chart compares the total number of tickets created with the total time spent handling those tickets during the selected reporting period.

This chart compares the number of messages sent and received over the selected reporting period, helping you understand overall messaging activity.

This chart shows the number of messages sent by message type during the selected reporting period.

This chart displays the delivery status of sent messages during the selected reporting period, allowing you to monitor message delivery performance.

This chart shows the total number of messages for each Meta-defined message type during the selected reporting period.

Team Inbox Analytics provides real-time and historical insights into your team's ticket and messaging activity. It helps you monitor support performance, understand workload distribution, and analyze trends over time.

Team Inbox Analytics is available on all Wati plans. To access it, you must have either the Administrator or Dashboard Viewer role.

Yes. If your Wati account has multiple connected WhatsApp numbers, you can view analytics for each number by selecting the required number from the dropdown menu. However, the Total messages by type report is available only for the default primary number.

You can use the Date Range filter to view analytics for a specific period. By default, the page displays data for the last 7 days. You can also use quick date filters or select a custom date range. Both the From and To dates are included in the selected range.

Yes. Turn on the Preview with sample data toggle to view sample charts. Sample data is for demonstration purposes only, and the date range cannot be changed while it is enabled.

Team Inbox Analytics includes reports for Overview, Ticket status over time, Total ticket count by status, Operator performance, Count of tags, Ticket duration vs. count, Sent vs. received messages, Sent messages by type, Message delivery status, and Total messages by type.

Yes. Click the three-dot menu (⋮) on any chart and select your preferred download format.

Yes. Charts support zooming, panning, and filtering. You can use the + and – buttons, the selection tool, the Hand tool, and the Reset icon. You can also click items in the chart legend to show or hide specific data series.

Each chart includes a tooltip that explains the displayed metric and provides a link with more information about how the metric is calculated.