Summary
The Team Inbox Analytics page in Wati provides both real-time and historical insights into tickets and messages handled within Team Inbox. This helps admins and dashboard viewers assess team performance and workload distribution. This guide explains how to access and use the analytics features effectively.
Instructions
Accessing Team Inbox Analytics
The Team Inbox Analytics feature is available on all Wati plans. To view it, log in to your Wati account and go to Analytics → Inbox Analytics.
Note: If you have connected multiple numbers, you can also view Team Inbox analytics for each number. Go to Analytics → Inbox Analytics, then select the number from the dropdown as shown in the screenshot.
Required Permissions
To access the analytics page, you must have one of the following roles:
Administrator
Dashboard Viewer
Using the Date Range Filter
The Date Range Filter allows you to view analytics for a specific time period. By default, the page displays data for the last 7 days.
How to Use the Filter
Choose from pre-set quick date filters.
Select a custom date range using the date picker.
Both the start (From) and end (To) dates are inclusive in the selected range.
Previewing Sample Data
If your account does not have sufficient data to generate meaningful analytics, you can enable the Sample Data Preview feature.
How to Enable Sample Data Preview
Toggle the switch Preview with sample data ON at the top right of the analytics page.
Sample data will be populated in the charts for visualization purposes.
The date range cannot be changed when using sample data, as it is only for representation.
Common Chart Features
The analytics page contains various charts to help visualize ticket and message trends. Below are key interactive elements available in most charts.
1. Tooltip
Each chart has a tooltip that provides a brief explanation of the displayed data.
You can also find a link within the tooltip for more details on how the data is calculated.
2. Zoom and Navigation
Charts showing data over time allow zooming in and out for a detailed or broader view.
Use the
+and-sbuttons or the[]selection tool to zoom into a specific area.The hand icon lets you move across the chart.
Click the undo icon to reset the chart to its default view.
3. Downloading Data
You can download chart data in various formats.
Click the three-dot menu (
⋮) in the chart and choose the preferred format.
4. Filtering Data
The legend values in each chart are clickable.
Click to select/unselect specific values and filter them from the chart view.
Frequently Asked Questions (FAQs)
Access and permissions
1. What is the Team Inbox Analytics page in Wati?
It is a dashboard that provides real-time and historical insights into tickets and messages handled in Team Inbox, helping admins and viewers monitor team performance and workload.
2. How do I access Team Inbox Analytics?
Log in to your Wati account and navigate to Analytics → Inbox Analytics.
3. Who can view the analytics page?
Only users with the Administrator or Dashboard Viewer role can access the page.
4. Is Team Inbox Analytics available on all plans?
Yes, the feature is available across all Wati plans.
Date range and sample data
5. How do I filter analytics by date?
Use the Date Range Filter to select a quick preset or choose a custom range with the date picker, and both the start and end dates are included in the results.
6. What date range is shown by default?
By default, the page displays data for the last 7 days.
7. What should I do if there is not enough data to view meaningful analytics?
Enable the Sample Data Preview toggle to populate the charts with sample data for visualization.
8. Are there any limitations when using sample data?
Yes, the date range cannot be changed while sample data is enabled because it is only meant for demonstration.
Charts and interactions
9. What interactive options are available in the charts?
Charts include tooltips that explain the data, zoom and navigation controls for exploring trends, options to download chart data in different formats, and clickable legends to filter specific values.