Collection

Analysis & Reporting

5 articles

• How to schedule and use the Team Inbox reportThe Team Inbox Report allows dashboard users to schedule a weekly export of key Team Inbox metrics at a ticket level. This feature provides a comprehensive summary of all tickets opened in the past week, enabling users to analyze support performance in detail. Note: - This report…
• How to use Team Inbox analytics in WatiTeam Inbox Analytics in Wati gives you real-time and historical insights into your team's ticket and messaging activity. You can use it to monitor support performance, understand workload distribution, and analyze trends over time. This guide explains how to access Team Inbox Ana…
• Understanding Sales Analytics in WatiSales Analytics in Wati gives you a clear view of your team’s sales performance. It helps you track essential metrics like agent conversion rates, deals won or lost, and the progress of your sales pipeline - all in one place. - Sales Analytics feature is available for Pro and Bus…
• Understanding the Operator Performance reportThe Operator Performance report helps you measure and compare the performance of operators in your team inbox. It brings key ticket and performance metrics into a single table, making it easier to track workloads, response times, resolution efficiency, and operator availability.…
• Understanding the overview section in Team Inbox analyticsThe Overview section in Team Inbox provides a quick snapshot of key metrics, helping admins and dashboard viewers monitor ticket activity at a glance. It includes real-time counts of open and pending tickets, along with historical data on solved, expired, and missed chats. This g…