Summary
Need to remove an unused or incorrect contact attribute from your workspace? Wati allows you to delete a contact attribute in one place and automatically remove it from all contacts. This helps you clean up outdated fields, reduce clutter, and keep your contact data accurate. This guide walks you through the steps.
Instructions
Follow these steps to delete a contact attribute across all contacts.
Step 1: Open Settings
Log in to your Wati account.
Click your Profile icon in the top-right corner.
Select Settings.
Step 2: Go to Tags and Attributes
In the left panel, click Tags and Attributes.
You will see a list of all your tags and contact attributes.
This page shows every attribute currently available in your workspace.
Step 3: Delete the contact attribute
Find the contact attribute you want to remove.
Click the Delete icon next to it.
Confirm the deletion when prompted.
Once deleted, the attribute is removed from all contacts at the same time.
Step 4: Verify the deletion
Go back to Contacts.
Open any contact that previously used the attribute.
Confirm that the attribute no longer appears.
Important notes
Before deleting, keep these points in mind:
Deleting a contact attribute removes it permanently
All values stored under that attribute will be lost
This action cannot be undone
If you might need the data later, consider exporting your contacts first.
When should you delete a contact attribute?
You may want to delete an attribute when:
It is no longer used
It was created by mistake
You have duplicate or similar fields
You are cleaning up old campaign data
Regular cleanup keeps your contact list easier to manage and reduces confusion for your team.
Frequently Asked Questions (FAQs)
General questions
1. What happens when I delete a contact attribute?
Deleting a contact attribute removes it completely from your workspace. It is deleted from the settings page and from every contact that used it.
2. Does deleting a contact attribute affect all contacts?
Yes. The attribute is removed from all contacts at once, not just a single contact.
3. Will deleting a contact attribute delete my contacts too?
No. Only the selected contact attribute is deleted. Your contacts and their other details remain unchanged.
4. Can I delete multiple contact attributes?
Yes. You can repeat the same steps for each attribute you want to remove from the Tags and Attributes page.
Data and recovery
5. Can I recover a deleted contact attribute later?
No. Once deleted, the contact attribute and all its values are permanently removed and cannot be restored.
6. Will the values stored under the attribute also be deleted?
Yes. All values associated with that attribute are permanently deleted along with it.
7. Should I back up my data before deleting an attribute?
Yes. If you think you may need the data later, export your contacts before deleting the attribute.
Managing attributes
8. Where can I find all my contact attributes?
Go to Profile → Settings → Tags and Attributes. This page shows the complete list of tags and contact attributes in your workspace.
9. How can I confirm that an attribute was deleted successfully?
After deletion, open any contact that previously used the attribute and check that it no longer appears in the Contact attributes section.