Summary
Sending personalized QR code images to multiple contacts in the same broadcast can significantly improve user engagement. With WATI, you can customize the URL in a rich template message so that each recipient gets a unique media file. This article will walk you through the steps to set up personalized QR codes efficiently.
Instructions
Steps to Send Personalized QR Codes
1. Create a Rich Template Message
Log in to your WATI account.
Navigate to the Template Messages section.
Select the Rich Template Message option.
The template creation screen will appear.
2. Enable Custom Media Header
Tick the checkbox labeled Use custom media header.
Under Enter URL, specify a dynamic parameter for the media URL. For example, you can use
{{qr_url}}as the parameter.
3. Update Contact Information
Each contact should have a unique qr_url value associated with them. You can update this in two ways:
Method 1: Manually Updating Contacts
Go to the Contacts screen in WATI.
Edit each contact and add a unique
qr_urlvalue for them.
Method 2: Bulk Updating via Import
In the template creation screen, click Next.
Use the Import option to upload an Excel file containing multiple contacts.
Ensure your Excel file has a column named
qr_url, where each contact has a unique URL.Upload the file and confirm the data.
4. Sending the Broadcast
Once all contacts have their unique
qr_urlvalues, proceed to send the message.Each recipient will receive the same message but with a personalized QR code.
Example of an Excel Import File
Below is a sample structure for your import file:
Phone Number | qr_url |
+1234567890 |
|
+0987654321 |
|
Each contact will receive a different QR code image based on the URL assigned to them.
Example of a Personalized Message
If your template message includes:
Hello {{name}}, scan your personalized QR code below.Each customer will see their respective QR code when they receive the message.
Need More Help?
Watch our step-by-step demo video:
Frequently Asked Questions (FAQs)
General Questions
What is the purpose of sending personalized QR codes in broadcasts? → Sending personalized QR codes allows each recipient to receive a unique image, enhancing engagement and providing customized experiences.
Can I send different QR codes to each contact in a single broadcast? → Yes, using WATI’s rich template messages with dynamic URLs, you can personalize the media for each contact.
Setting Up Personalized QR Codes
How do I enable personalized QR codes in my message? →You need to:
Use a rich template message.
Enable the Use custom media header option.
Set a dynamic parameter (e.g.,
{{qr_url}}) for the media URL.
Where do I update the
qr_urlvalues for each contact? → You can update theqr_urlvalue for each contact in WATI manually through the Contacts screen or in bulk by importing an Excel file.What format should my import file follow? → Your Excel file should have a column named
qr_url, with each row containing a unique QR code URL for each contact.
Troubleshooting
Why is my QR code not displaying correctly in messages? → Ensure that:
The
qr_urlparameter is correctly set in the template.Each contact has a valid and accessible QR code URL.
The imported Excel file follows the correct structure.
What happens if a contact does not have a
qr_urlassigned? → If a contact does not have aqr_url, they may receive an incomplete message or an error when attempting to view the QR code.
Additional Support
Where can I watch a step-by-step guide on setting this up? → You can watch our demo video here: Watch the tutorial.
Who should I contact if I need further assistance? → If you need additional help, reach out to WATI’s support team for assistance.