Summary
Exporting and importing WhatsApp template messages allows you to back up your templates or migrate them between different environments. WATI provides easy-to-use Export Template Message and Import Template Message options for this purpose. This guide explains how to export your template messages, import them into another environment, and what to expect after importing.
Instructions
Exporting Template Messages
You can export your template messages to create a backup or transfer them to another environment. Follow these steps:
Go to Broadcast > Template Messages in your WATI dashboard.
Click the Export Template Message button.
The template messages will be downloaded in
.jsonformat. Once downloaded, you can store this file safely for future use or transfer it to another system.
Importing Template Messages
To import template messages into your WATI account:
Go to Broadcast > Template Messages in your WATI dashboard.
Click the Import Template Message button.
Select the
.jsonfile from your local device.Once uploaded, the imported templates will appear in your list.
Important Notes:
Imported template messages will be in "Draft" status by default.
You must manually submit each template for Facebook approval before you can use them.
Frequently Asked Questions (FAQs)
Exporting template messages
1. Why should I export my WhatsApp template messages?
Exporting template messages allows you to create a backup or migrate templates to another environment. This ensures that your templates are not lost and can be reused when needed.
2. In what format are template messages exported?
Template messages are exported in .json format.
3. Where can I find the exported file?
The file is saved to your local device after clicking the Export Template Message button in WATI. Check your browser’s default download location.
Importing template messages
4. How do I import WhatsApp template messages?
Go to Broadcast > Template Messages in your WATI dashboard, click the Import Template Message button, and select the .json file from your local device.
5. What happens after importing template messages?
Imported templates will appear in your list but remain in Draft status. You must manually submit each template for Facebook approval before using them.
6. Can I import multiple templates at once?
Yes, you can import multiple templates within a single .json file, but each one must be submitted individually for approval.
7. Will my imported templates be automatically approved?
No, all imported templates remain in Draft status until you manually submit them for Facebook’s review and approval.
8. What if my imported template gets rejected?
If a template is rejected, review the rejection reason provided by Facebook, make the necessary edits, and resubmit it for approval.
9. Can I edit an imported template before submitting it for approval?
Yes, you can edit an imported template in WATI before submitting it for approval.
10. Does importing a template overwrite an existing one?
No, importing a template does not overwrite existing templates. It adds them as new entries in Draft status.