Summary
Exporting and importing WhatsApp template messages allows you to back up your templates or migrate them between different environments. Wati provides easy-to-use Export Template Message and Import Template Message options for this purpose. This guide explains how to export your template messages, import them into another environment, and what to expect after importing.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
Exporting Template Messages
You can export your template messages to create a backup or transfer them to another environment. Follow these steps:
Go to Campaign > Template Messages in your Wati dashboard.
Click the Export button.
The template messages will be downloaded in
.jsonformat. Once downloaded, you can store this file safely for future use or transfer it to another system.
Importing Template Messages
To import template messages into your Wati account:
Go to Campaign > Template Messages in your Wati dashboard.
Click the Import button.
Select the
.jsonfile from your local device.Once uploaded, the imported templates will appear in your list.
Important notes
Imported template status
Imported template messages are set to Draft status by default.
You must manually submit each template for Facebook approval before it can be used.
WhatsApp Manager (WM) template limitations
Templates created in WhatsApp Manager (WM) cannot be imported directly into a Wati account.
To use those templates in Wati, you must recreate and submit them from within the Wati account.
Recreated templates must use a new template name.
Supported import types
The import feature only supports importing templates from one Wati account to another Wati account.
Frequently Asked Questions (FAQs)
Template message export
1. How do I export template messages from Wati?
To export template messages from Wati:
Go to Campaign > Template Messages in the Wati dashboard.
Click the Export button.
The template messages will be downloaded in
.jsonformat.
2. What file format is used when exporting template messages?
Template messages are exported in .json format.
3. Why would I export template messages from Wati?
You can export template messages to create a backup or transfer them to another environment.
Template message import
4. How do I import template messages into a Wati account?
To import template messages into a Wati account:
Go to Campaign > Template Messages in the Wati dashboard.
Click the Import button.
Select the
.jsonfile from your local device.After the upload is complete, the imported templates will appear in the template list.
5. Where do imported template messages appear after upload?
Imported template messages appear in the template list under Campaign > Template Messages in the Wati dashboard.
6. What is the default status of imported template messages?
Imported template messages are set to Draft status by default.
7. Do imported template messages require approval before use?
Yes. You must manually submit each imported template message for Facebook approval before the template can be used.
Import limitations
8. Can templates created in WhatsApp Manager (WM) be imported into Wati?
No. Templates created in WhatsApp Manager (WM) cannot be imported directly into a Wati account.
9. How can I use WhatsApp Manager (WM) templates in Wati?
To use WhatsApp Manager (WM) templates in Wati, you must recreate and submit the templates from within the Wati account.
10. Do recreated WhatsApp Manager (WM) templates need a new name in Wati?
Yes. Recreated WhatsApp Manager (WM) templates must use a new template name when submitted in Wati.
11. What type of template imports are supported in Wati?
Wati only supports importing templates from one Wati account to another Wati account.