Summary
Exporting and importing WhatsApp template messages allows you to back up your templates or migrate them between different environments. Wati provides easy-to-use Export Template Message and Import Template Message options for this purpose. This guide explains how to export your template messages, import them into another environment, and what to expect after importing.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
Exporting Template Messages
You can export your template messages to create a backup or transfer them to another environment. Follow these steps:
Go to Campaign > Template Messages in your Wati dashboard.
Click the Export button.
The template messages will be downloaded in
.jsonformat. Once downloaded, you can store this file safely for future use or transfer it to another system.
Importing Template Messages
To import template messages into your Wati account:
Go to Campaign > Template Messages in your Wati dashboard.
Click the Import button.
Select the
.jsonfile from your local device.Once uploaded, the imported templates will appear in your list.
Important Notes:
Imported template messages will be in "Draft" status by default.
You must manually submit each template for Facebook approval before you can use them.
Frequently Asked Questions (FAQs)
General questions
1. What does exporting and importing template messages mean in Wati?
Exporting lets you download your WhatsApp template messages as a backup, while importing allows you to upload those templates into another Wati environment.
2. Why would I need to export template messages?
You can export templates to keep a backup or to move them to a different Wati account or environment.
Exporting template messages
3. Where can I export template messages from?
You can export template messages from Campaign → Template Messages in your Wati dashboard.
4. What file format are template messages exported in?
Template messages are exported in .json format.
5. What happens after I click the export option?
The templates are downloaded to your device as a .json file, which you can store or transfer as needed.
Importing template messages
6. How do I import template messages into Wati?
Go to Campaign → Template Messages, click Import Template Message, and upload the exported .json file from your device.
7. Where do imported templates appear after upload?
Imported templates appear directly in your Template Messages list in Wati.
After importing templates
8. What is the status of imported template messages?
All imported template messages are set to Draft status by default.
9. Can I use imported templates immediately?
No. Each imported template must be manually submitted for Facebook approval before it can be used.
10. Do imported templates need Facebook approval again?
Yes. Even if the templates were previously approved, they must be resubmitted and approved again after import.