Summary
This guide explains how to integrate a KnowBot into your Chatbot flow. By doing this, you can route users through a guided chatbot experience before handing them off to a KnowBot for automated assistance. This setup ensures a seamless transition between structured chatbot flows and intelligent bot responses.
Prerequisites: You must have at least one KnowBot created before proceeding.
Note: The AI Support Agent feature is being phased out. If you are setting up an AI-powered support experience for the first time, we recommend using Astra agent instead. Follow our guide to learn how to connect your Astra agent to a Chatbot flow in Wati.
Instructions
Setting up a KnowBot in a Chatbot flow
Follow these steps to connect your KnowBot to a chatbot flow:
1. Access Chatbot Settings:
Navigate to Automations > Chatbots.
Click Create a new Chatbot or edit an existing Chatbot.
2. Add an Assignment Node:
In the chatbot builder, find the Assign user operation in the left panel.
Drag and drop the Assign user node into the chatbot flow at the desired point.
3. Select the KnowBot:
Click Edit on the Assign user node.
Open the dropdown to view available users.
Locate and select your KnowBot from the list.
Click Save to confirm your selection.
4. Save and Deploy the Chatbot:
Make any additional modifications required for your chatbot flow.
Click Save to apply the changes.
How it works
Once the chatbot is live, users will go through the predefined chatbot flow. When they reach the assigned section, the system will automatically transfer them to the KnowBot, which will take over the conversation and provide assistance.
This integration helps automate support, improve response times, and enhance the user experience by seamlessly blending guided chatbot flows with AI-driven interactions.
Frequently Asked Questions (FAQs)
KnowBot setup
1. What is required before connecting a KnowBot to a chatbot flow?
You must create at least one KnowBot before connecting it to a chatbot flow in Wati.
2. Where can I access chatbot settings in Wati?
You can access chatbot settings by navigating to Automations > Chatbots in Wati.
3. How do I create or edit a chatbot in Wati?
To create a new chatbot, go to Automations > Chatbots and click Create a new Chatbot. You can also edit an existing chatbot from the same section.
4. How do I add an Assign user node to a chatbot flow?
In the chatbot builder, locate the Assign user operation in the left panel and drag the Assign user node into the chatbot flow at the required point.
5. How do I connect a KnowBot to a chatbot flow?
Click Edit on the Assign user node, open the dropdown list of available users, select the KnowBot, and click Save to confirm the selection.
6. How do I save and deploy the chatbot after adding the KnowBot?
After making the required chatbot flow changes, click Save to apply and deploy the chatbot configuration.
How the integration works
7. What happens when a user reaches the assigned section in the chatbot flow?
When a user reaches the assigned section in the chatbot flow, the system automatically transfers the conversation to the KnowBot for assistance.
8. What are the benefits of integrating a KnowBot into a chatbot flow?
Integrating a KnowBot into a chatbot flow helps automate support, improve response times, and provide a seamless experience between guided chatbot flows and AI-driven interactions.
Astra agent recommendation
9. What should new users use instead of the AI Support Agent feature?
New users who want to set up an AI-powered support experience are recommended to use Astra agent because the AI Support Agent feature is being phased out.