Question: How to check your Display Name status
Answer: You can view the status of your Display Name (whether it’s approved, rejected, or under review) only in your Facebook Business Manager.
Question: How to troubleshoot display names not showing correctly in chats
Answer: If the display name isn’t showing properly in chats, it usually means that:
The name has been approved by Meta, but it still needs to be updated on Wati’s side.
In such cases, a small yellow warning icon may appear next to the display name.
What to do: Please contact our support team. We will help update the display name.
Question: Why is my display name not appearing on my WhatsApp profile?
Answer: If your display name isn’t showing to end users on WhatsApp, it could be due to one of the following reasons:
The display name was rejected by Meta.
The display name is still under review.
No status is available for the display name yet.
To resolve this, check your display name status in Facebook Business Manager and follow up with Wati Support team if needed.
Question: How to get your WhatsApp display name approved through Wati
Answer: Wati can assist with submitting your display name and guiding you through the process, but final approval is entirely handled by Meta.
To improve your chances of approval:
Make sure the display name matches your legal business name.
Ensure the name is clearly visible and consistent with your business website.
Question: Common reasons WhatsApp display names get rejected — and how to fix them
Answer: Here are some typical reasons your display name might be rejected by Meta, along with how to correct them:
Rejection reason: Display name doesn't match the legal name or what's shown on your website.
Solution: Update the legal business name in the website footer to match your display name.
**Example:**© Wati 2025.clare.ai Limited. All Rights Reserved.
Rejection reason: Mismatch in language between the website and display name.
Solution: Keep the display name in the same language as your website.
Example: If your website is in Arabic, use an Arabic display name.
Question: Display name guidelines: What Wati users need to know before submitting
Answer: Before submitting a display name for approval, keep this important guideline in mind:
Your display name should be clearly related to your business. If the display name you want to use is different from your legal business name, you must add the display name to the footer of your website—typically in the copyright section.
This helps establish a clear link between your legal name and the display name you're submitting.
Example footer update: © 2025 [Display Name] Limited. All rights reserved.
Question: Does my display name affect my blue tick verification?
Answer: Yes, your display name must be approved before you can apply for the blue tick. If it’s not approved, you won’t be able to submit the verification request.
Question: How does display name approval impact the WhatsApp blue tick process?
Answer: Without an approved display name, you can’t submit the Official Business Account (OBA) form, which is required to apply for the blue tick.
Question: How should I prepare my display name before applying for blue tick verification on Wati?
Answer: Make sure all display name issues are resolved and the name is approved before submitting your blue tick request. This ensures a smoother verification process.
Question: Display name vs. legal name: What matters for WhatsApp verification?
Answer: Your display name and legal business name must be clearly related. If they are different, you can establish a connection by updating the footer of the website listed in your Meta Business Manager.
Example: If your legal business name is Clare.ai and your desired display name is Wati, update your website footer to:© Wati 2025. All rights reserved.