Summary
Rich Communication Services (RCS) messaging allows you to send rich, interactive messages to your customers - including carousels, images, and buttons - all from within your existing messaging setup. This guide walks you through how to register for an RCS account in Wati, understand the account status, and start using RCS to engage customers in a more dynamic way.
When to use this
Use this guide if you’re setting up RCS messaging for the first time.
Instructions
Follow these steps to register and activate your RCS account:
Step 1. Navigate to the RCS section
Log into your Wati account, go to the Broadcast tab and select RCS (Beta) available under from the template library menu. Click on Set up your RCS channel button to begin the registration process.
Alternatively, you can also click on your profile picture, go to Channel Status and then RCS tab to complete the registration process.
Step 2. Initiate registration
If you haven’t registered yet, you’ll see an introductory page. Click on the Get Started button to begin the registration process.
Step 3. Complete the registration form
You’ll be asked to fill out details across four sections:
Brand details – Add your brand name and related information such as your Brand Name, Brand Description and so on.
Company information – Provide your business details such as company name, industry section, company address and so on.
Compliance & policies – Include your compliance information and links to your privacy policy.
Contact person – Enter the name and contact details of the person responsible for managing your RCS setup.
Make sure all information is accurate before proceeding.
Step 4. Submit for review
Once all sections are complete, click Submit. Your registration will be reviewed by the RCS provider. During this stage, your account status will appear as Under Review.
Step 5. Monitor account status
You can track the progress of your RCS registration under the Channel Status section. Once your account is verified and approved, the status will update to RCS Approved.
At this point, you’re ready to start creating RCS templates and sending interactive broadcasts to your customers.
Frequently Asked Questions (FAQs)
General questions
1. What is RCS messaging?
RCS (Rich Communication Services) messaging allows you to send interactive and media-rich messages - including images, carousels, and buttons - directly through the native Messages app.
2. Where can I find the RCS setup option in Wati?
You can access it by logging into your Wati account, navigating to the Broadcast tab, and selecting RCS (Beta) from the template library menu. Alternatively, go to your profile picture → Channel Status → RCS tab.
3. What information is required to complete the RCS registration form?
You’ll need to provide:
Brand details (name, description, etc.)
Company information (name, industry, address, etc.)
Compliance details (links to privacy policy)
Contact person information (name and contact details)
4. What happens after I submit my registration?
After submission, your RCS registration is reviewed. During this time, your account status will show Under Review.
5. How long does the approval process take?
The RCS verification process typically takes 6 to 8 business days.
6. Where can I check my RCS registration status?
You can track your registration progress under the Channel Status section, accessible from your profile icon.
7. What should I do once my RCS account is approved?
Once approved, your status will change to RCS Approved. You can then start creating and sending RCS broadcasts to your customers.
8. What are RCS templates used for?
RCS templates are message formats that include interactive elements like buttons, images, and cards. They make your messages more engaging and help maintain brand consistency.