Summary
This article explains how to configure language localization for WhatsApp call permission request templates in Wati. You’ll learn how to select a preferred language, automatically generate language-specific templates, and use them in campaigns to ensure permission requests are delivered in the recipient’s preferred language.
Before you get started, make sure you’ve enabled WhatsApp Calling by following the steps outlined in our guide.
WhatsApp Calling is available to Wati customers on the Growth, Pro, and Business plans. For pricing details, log in to your Wati account, go to Wallet, and select Pricing Overview.
Instructions
How does this feature help your business?
Lets you reuse call permission requests as templates, making it easy to send them to a large audience through campaigns.
Ensures call permission requests and campaign messages are delivered in the recipient’s preferred language, improving clarity and understanding.
Configuring language localization for the permission request
Step 1: Enable calling (if not already enabled)
Log in to your Wati account.
Click your profile picture in the top-right corner.
Go to Settings > Team Inbox Settings.
Switch to Call and select the phone number where you want to enable calling (if you have multiple numbers).
Turn on Enable WhatsApp Call to activate WhatsApp Business Calling.
Step 2: Select the language for the permission request template
Use the language dropdown to choose the preferred language for the permission request template. You can update this selection at any time.
After selecting the language, click Save to apply your changes.
The permission request template is automatically generated in the selected language. You can also set a different preferred language for each WhatsApp Business line.
Using auto-generated templates for campaigns
Each time you select a language and save the settings, Wati automatically creates a permission request template using the format
whatsapp_call_permission_request_{language_acronym}.For example,
whatsapp_call_permission_request_hiis created for Hindi.
If you change the language later, any previously generated language-specific templates remain available and can still be used in campaigns.
The most recently selected language is used by default for permission requests sent from the Team Inbox.
Step 1: Select the template and publish a campaign
Log in to your Wati account.
Go to Campaigns from the left navigation bar (or the top bar, if configured).
Click Create New Campaign or New Campaign.
Make sure the correct WhatsApp Business channel is selected so the language-specific permission request templates are available.
Search for the permission request template using the keyword
whatsapp_call_permission_request_, then choose the required template from the dropdown.
Apply contact filters if needed, and publish the campaign.
Frequently Asked Questions (FAQs)
General Questions
1. What is language localization for WhatsApp call permission request templates?
Language localization lets you send WhatsApp call permission requests in the recipient’s preferred language by using language-specific templates generated automatically in Wati.
2. Who can use WhatsApp Calling and localized permission templates in Wati?
This feature is available to Wati customers on the Growth, Pro, and Business plans, with WhatsApp Calling enabled for their number.
Setup and Configuration
3. What do I need to do before configuring language localization?
You must enable WhatsApp Calling for the required phone number from Settings > Team Inbox Settings in your Wati account.
4. How do I select or change the language for a permission request template?
Use the language dropdown in the calling settings, select the preferred language, and click Save. You can change this language at any time.
5. Can I set different languages for different WhatsApp Business numbers?
Yes, you can select a different preferred language for each WhatsApp Business line.
Templates and Usage
6. How are language-specific permission request templates created?
When you save a selected language, Wati automatically generates a template using the format whatsapp_call_permission_request_{language_acronym}.
7. What happens to templates if I change the language later?
Previously generated language-specific templates remain available and can still be used in campaigns.
8. Which language is used when sending permission requests from the Team Inbox?
The most recently selected language is used by default for permission requests sent from the Team Inbox.
9. How do I use these templates in campaigns?
When creating a campaign, select the correct WhatsApp Business channel, search for templates using whatsapp_call_permission_request_, choose the required template, and publish the campaign.