Collection

WhatsApp Calling

18 articles

• Convert high-intent leads faster with WhatsApp CallingWhat you'll achieve Your sales team is losing high-intent leads in the gap between chat and conversion. Prospects who respond to WhatsApp ads, browse your catalog, or start a conversation often need a human touch to cross the finish line — but asking them to call a separate numbe…
• Guide to WhatsApp Calling costs and minimum balance requirementsThis article walks you through how WhatsApp Calling is charged, the minimum wallet balance you need to keep calls running smoothly, and what happens if your balance runs out mid-call. You’ll also learn about free inbound calls, how outbound charges work, and the trial credits you…
• How to access and manage call recordings, transcripts, and summaries in WatiThe Call Recordings vault in Wati helps you manage all your call recordings from one place. You can view AI-generated transcripts and summaries, filter recordings, download or delete recordings in bulk, and configure automatic deletion rules based on your company’s data retention…
• How to add WhatsApp voice call CTA to WhatsApp templates in WatiThis guide walks you through how to enable and configure voice call call-to-action (CTA) buttons in WhatsApp templates. You’ll learn how to add a WhatsApp Voice Call CTA, as well as an optional telephony call CTA, so recipients can easily start a call directly from your message.…
• How to enable WhatsApp call logging for HubSpot and Zoho CRMWati's WhatsApp Call Logging feature automatically syncs your WhatsApp call activity to HubSpot or Zoho CRM. Depending on your settings, the synced call log can include call details, recordings, transcripts, and AI-generated summaries. This helps your team keep a complete history…
• How to enable WhatsApp call recording, transcription, and summaries in WatiWati allows you to automatically record WhatsApp calls, generate call transcripts, and create AI-powered summaries. These features help your team review conversations faster, maintain compliance, and capture important details without manually taking notes. In this guide, you will…
• How to enable and use WhatsApp Calling in WatiWhatsApp Business Calling lets your team connect with customers through voice calls directly inside Wati. It’s powered by Meta’s WhatsApp (WA) Calling feature, offering a seamless way for support, sales, and marketing teams to engage customers in real time. This feature helps boo…
• How to integrate WhatsApp Calling with your CRM or internal portalThis guide explains how to integrate WhatsApp calling with your own voice agent or third-party platform. It covers inbound and outbound call flows, API authentication, WebRTC setup, webhook configuration, call permissions, and best practices for maintaining a stable voice integra…
• How to localize WhatsApp call permission request templates for campaignsThis article explains how to configure language localization for WhatsApp call permission request templates in Wati. You’ll learn how to select a preferred language, automatically generate language-specific templates, and use them in campaigns to ensure permission requests are de…
• How to manage call availability and notifications in WatiTo help operators reduce distractions and stay focused, Wati now lets you mute ringing sounds and set an Away for Calls status. These options allow you to silence alerts or hide call notifications completely, while still letting you review calls later from the Incoming Calls sect…
• How to set up WhatsApp call routing and post-call automationsRouting automations help you decide which operator receives an inbound WhatsApp call and trigger automated actions after a call is received. Wati checks call routing in a fixed priority order: the active conversation assignee is checked first, then the contact owner when contact…
• How to use WhatsApp Calling in the Wati mobile appWhatsApp Business Calling is now available in the Wati mobile app, allowing you to place and receive calls directly from your mobile device. You can view and manage call logs, filter calls, contact customers who have granted calling permission, send call permission requests, and…
• How to use call recording on the Wati mobile appCall Recording is now available on the Wati mobile app, bringing the same recording experience from the web portal to your phone or tablet. You can automatically record calls, start recording manually during a call, and pause or resume recording when needed. When enabled, recordi…
• How to use contact owner-based routing in WatiContact owner-based routing ensures that every inbound message or call is routed to the assigned contact owner before any automation or default assignment takes over. This helps maintain relationship continuity, protects ownership of conversations, and prevents rules like round r…
• How to use the Request Accepted view for WhatsApp Calling in WatiBefore your business can make an outbound WhatsApp call, the contact must first grant permission. This requirement is mandated by Meta and the permission stays valid for only 7 days. The Request Accepted view in Wati shows you exactly which contacts have already granted permissio…
• How to view WhatsApp Calling analytics in WatiWati gives you a clear overview of your WhatsApp call activity so you can easily monitor performance and understand how your team is handling calls. You can see: - Overall call volume (inbound and outbound) - Agent performance across your team - Key metrics like average call dura…
• Resolve complex support issues faster with WhatsApp CallingWhat you'll achieve When a customer is dealing with a damaged order, a billing dispute, a failed transaction, or a sensitive health question — a slow text thread makes everything worse. Back-and-forth compounds frustration, resolution drags on for days, and CSAT drops with every…
• Understanding WhatsApp Calling restrictions and guidelinesThis guide explains the eligibility criteria, permissions, and usage limits for using Meta’s Calling API. It also covers country availability, call behavior, and restrictions so your business can use the feature effectively and stay compliant with Meta’s policies. Instructions Me…