Summary
The AI Editor in Team Inbox helps your team write faster, clearer, and more consistent replies to customer conversations. You can match your brand tone, fix grammar, improve readability, and generate AI-powered responses using your company’s knowledge base.
AI Editor is available for customers on Growth, Pro, and Business plans.
Instructions
The AI Editor is designed to support operators while they reply to customers. It improves writing quality, keeps messaging consistent, and saves time by generating ready-to-send drafts.
Where to find the AI Editor
Log into your Wati account and open Team Inbox.
Select any conversation.
Look below the message input box.
You’ll see the AI Editor options available while drafting your reply.
Note: Some options may appear disabled at first. They will become available as soon as you start typing your message.
What you can do with the AI Editor
1. Create a brand tone for your team
You can train the AI to match your company’s communication style. This ensures every operator sounds consistent and professional.
Set up your tone
Go to Wati AI Settings.
Add either:
A writing sample, or
A description of your brand tone (for example: friendly, professional, concise).
Save your settings.
Match tone while replying
Draft your message.
Click Match Tone.
The AI rewrites your message to follow your brand style.
This helps your team maintain a consistent voice across all customer conversations.
2. Craft easy-to-read, typo-free messages
The AI Editor can automatically improve your writing quality.
Available options
Fix Grammar – Corrects typos, spelling, and grammar mistakes
Improve Writing – Makes your message clearer and easier to read
How to use
Write your draft.
Click Fix Grammar or Improve Writing.
Review the updated version and send.
These tools are useful for quick polishing before replying to customers.
3. Curate a knowledge base for your team
You can provide AI with trusted information so it can generate more accurate and relevant replies.
Add knowledge sources
You can add:
Messages from existing conversations
Manual Q&As
A website link
Uploaded documents
You can use your existing conversations as a knowledge base by selecting messages you want the AI to use as reference material. You can select up to 10 messages at a time.
This allows the AI to learn from your help content, policies, and past responses.
4. Generate responses automatically
When you’re handling a conversation, the AI can suggest a complete reply based on context and your knowledge base.
Generate a reply
Open a conversation.
Click Generate Response.
Review the suggested draft.
Edit if needed and send.
The AI uses:
Conversation history
Your saved knowledge
Your brand tone
This helps you respond faster while staying accurate and consistent.
Best practices for using the AI Editor effectively
Set up your brand tone first for consistent messaging
Keep your knowledge base updated for better suggestions
Always review AI-generated replies before sending
Use grammar and writing tools for quick quality checks
Frequently Asked Questions (FAQs)
AI Editor
1. What is the AI Editor in Team Inbox?
The AI Editor is a Wati AI feature that helps operators write faster, clearer, and more consistent customer replies. It can match your brand tone, fix grammar, improve readability, and generate AI-powered responses using your company’s knowledge base.
2. What can I use the AI Editor for?
The AI Editor can help you:
Match replies to your brand tone.
Fix typos, spelling, and grammar mistakes.
Improve message clarity and readability.
Generate complete replies based on conversation context and your knowledge base.
3. What options are available for improving writing with the AI Editor?
The AI Editor provides Fix Grammar, which corrects typos, spelling, and grammar mistakes, and Improve Writing, which makes messages clearer and easier to read.
4. What knowledge sources can I add to the AI Editor?
You can provide the AI Editor with trusted information from:
Messages from existing conversations
Manual Q&As
A website link
Uploaded documents
You can select up to 10 messages at a time from existing conversations to use as reference material.
5. What information does the AI use to generate a response?
When generating a response, the AI uses the conversation history, saved knowledge, and brand tone to create a suggested reply.
6. How does the AI Editor use my brand tone?
You can provide a writing sample or a description of your brand tone, such as friendly, professional, or concise. The Match Tone option then rewrites a drafted message to follow your specified brand style.
7. Which Wati plans include the AI Editor?
The AI Editor is available for customers on the Growth, Pro, and Business plans.