Interactive messages help businesses interact more easily on WhatsApp. Often used in chatbots, they guide users through conversations with a clear, structured layout. This improved readability and ease of use typically results in better engagement and higher response rates.

For a visual walkthrough of interactive messages, watch this short video:

Reply buttons let users select from up to three predefined options in response to a message. Instead of typing a reply, they can simply tap a choice, making interactions faster and more convenient. This format works similarly to template messages with quick replies and is ideal for simple, decision-based actions.

List messages display a menu with up to ten selectable options, allowing users to easily browse choices and respond quickly. This format is ideal for organizing information and guiding users through a structured conversation flow.

When expanded, the menu displays multiple options for users to choose from, creating a smooth and interactive experience.

Interactive messages are structured message formats that guide users through conversations using tappable options, making replies faster and easier than typing.

They improve readability, simplify user choices, and typically lead to better engagement and higher response rates.

They are often used in chatbots to guide users through step-by-step conversations or decision-based flows.

Reply buttons allow users to choose from predefined responses by tapping an option instead of typing a message.

You can add up to three reply buttons per message.

They work best for simple decisions such as selecting recharge options, choosing payment methods, managing bookings, or updating personal details.

List messages display a menu of options that users can expand and select from, helping organize multiple choices in one place.

A list message can include up to ten selectable options.

Use list messages when you need to present many options, such as service menus, booking slots, FAQs, or step-by-step navigation.