Summary
Wati allows you to manage and respond to Instagram comments directly from the Team Inbox. Instead of switching between multiple platforms, you can view comments on your Instagram posts, reply publicly within the comment thread, or continue the conversation privately through direct messages (DMs).
This guide explains how to access Instagram comments in Wati, reply to them, and send private messages to customers who engage with your posts.
Instructions
Follow these steps to view and manage Instagram comments from your Wati account:
1. Open the Instagram inbox in Wati
Log in to your Wati account.
Go to the Team Inbox section.
Select Instagram as the channel.
You will see two main sections:
Direct Messages (DMs) – conversations sent privately by Instagram users.
Comments – comments left on your Instagram posts.
2. View comments on your Instagram posts
Click the Comments section.
You will see a list of Instagram posts connected to your account.
Posts are displayed in order of the date they were created.
Select a post to view the comments received on it.
Each comment displays the user information of the person who posted it.
3. Reply to a comment publicly
You can respond directly within the comment thread.
Open the comment you want to reply to.
Click the Reply option.
Type your response.
Send the reply.
Example reply:
“Thanks for your interest! Here’s the link to learn more.”
This response appears publicly under the original comment.
4. Use quick replies for faster responses
If you frequently send similar responses, you can use saved quick replies.
Click the Quick Replies option (/) while replying to a comment.
Select a saved response.
Send the message.
Quick replies help teams respond faster and maintain consistent messaging.
5. Send a private DM to the commenter
You can also start a private conversation with the user who commented on your post.
Click the DM icon next to the comment.
A message window will open indicating that you are replying privately.
Type your message.
Send the DM.
Example message:
“Thanks for your interest! Feel free to join our webinar for more details.”
The user will receive this message in their Instagram Direct Messages inbox.
6. Verify the message in the DM inbox
After sending a private message:
Go back to Team Inbox.
Open the Instagram DM section.
Select All Chats.
Find the conversation with the user.
You will see the DM you sent from the comment section.
If a conversation with the user already existed, the new message will appear in the same thread.
Conclusion
Managing Instagram comments in Wati allows your team to quickly engage with users who interact with your posts. You can:
View comments across your Instagram posts
Reply publicly within the comment thread
Use quick replies to speed up responses
Send private DMs to continue the conversation
This helps your team respond faster, engage with potential customers, and keep all Instagram interactions organized in one place.
Frequently Asked Questions (FAQs)
Instagram comments
1. How do I view Instagram comments in Wati?
Go to Team Inbox, select Instagram as the channel, and open the Comments section. You can then select an Instagram post to view the comments received on it.
2. Can I reply publicly to an Instagram comment from Wati?
Yes. Open the comment in the Comments section, select Reply, enter your response, and send it. The response appears publicly under the original Instagram comment.
3. Can I use quick replies when responding to Instagram comments?
Yes. While replying to an Instagram comment, select Quick Replies or type / to view your saved responses. Select a response and send it.
4. Can I send a private Instagram DM to someone who commented on my post?
Yes. Select the DM icon next to the comment. A private message window opens, where you can enter and send your message. The user receives the message in their Instagram Direct Messages inbox.
5. Where can I find a private DM sent from an Instagram comment?
Go to Team Inbox, open the Instagram DM section, select All Chats, and find the conversation with the user. The private message sent from the comment section appears in the conversation thread. If a conversation with the user already existed, the new message appears in the same thread.