Collection
Instagram & Wati
14 articles
- How to automate Instagram story replies and mentionsWati lets you automate responses to Instagram story interactions using Automation > Rules. You can create rules for 2 types of Instagram story interactions: - Story replies and story reactions use the New Story Reply is Received trigger. - Story mentions use the New Story Mention…
- How to collect WhatsApp numbers from Instagram with AI AssistIf your business gets leads through Instagram, you can use Wati’s AI Assist to automatically collect their WhatsApp numbers and save them to their contact profiles. AI Assist uses an AI Agent in the Chatbot Builder to ask Instagram contacts for their phone numbers. Once collected…
- How to connect and manage multiple Instagram accounts in WatiWati customers can connect multiple Instagram accounts to a single Wati account. This makes it easier to manage Instagram conversations for multiple brands, regions, or clients from one place. All Instagram messages, comments, automations, and contacts are managed centrally, whil…
- How to connect your Instagram account to WatiConnecting your Instagram account to Wati lets you manage Instagram direct messages (DMs) in the Wati Team Inbox, automate responses, and streamline customer communication. This guide explains the requirements for connecting Instagram to Wati and walks you through the connection…
- How to create and use chatbots for InstagramYou can use Wati chatbots on Instagram to automate replies, collect information, qualify leads, route conversations to your team, and collect WhatsApp numbers. Instagram supports a smaller set of chatbot nodes than WhatsApp. This guide explains how to create an Instagram chatbot,…
- How to create automation rules for InstagramInstagram DM automation in Wati lets you automatically respond to incoming Instagram messages based on specific conditions. You can create rules using a trigger, optional filters, and one or more actions. This guide explains the available triggers, filters, and actions for Instag…
- How to manage and automate Instagram Ad comments in WatiConnect your Meta ad account to Wati to view and reply to comments on your Instagram ads from the Team Inbox. You can also set up automation rules to reply to comments and send direct messages (DMs) to commenters automatically. This guide explains how to connect your ad account,…
- How to set up Welcome and Out of Office for InstagramWhen you connect an Instagram account to Wati, Wati automatically creates 2 built-in rules: IG Welcome Message and IG Out of Office Message. These rules let you automatically reply to new Instagram conversations based on your working hours. The built-in rules are created but not…
- How to set up an Astra AI agent for InstagramYou can use Astra AI agents in Wati to automatically respond to Instagram direct messages (DMs) 24/7. The agent uses its configured instructions and knowledge to answer customers, save contact details, hand conversations over to your team, and perform actions such as updating you…
- How to set up comment-to-DM automation for InstagramManaging Instagram comments manually can take time, especially when your posts or reels receive many responses. With Wati’s automation rules, you can automatically respond to comments and send a direct message (DM) to users who comment on your posts or reels. This guide explains…
- How to view and reply to Instagram DMs in WatiManage your Instagram Direct Messages (DMs) from the Wati Team Inbox. This guide explains how to find and reply to Instagram DMs, understand reply windows and chat statuses, view customer information, and handle conversations after they expire. Instructions Find your Instagram DM…
- How to view and reply to Instagram comments in WatiWati allows you to manage and respond to Instagram comments directly from the Team Inbox. Instead of switching between multiple platforms, you can view comments on your Instagram posts or reels, reply publicly within the comment thread, or continue the conversation privately thro…
- Instagram features and plan requirements in WatiYou can connect Instagram to Wati on all Wati plans. However, individual Instagram features are available only on specific plans. This guide lists the Instagram features available on each Wati plan, including Team Inbox, automation, chatbot, AI, and multiple-account features. It…
- Instagram in Wati: what you can doConnect your Instagram Professional Account to Wati to manage Instagram conversations, automate customer interactions, and turn Instagram leads into WhatsApp contacts. With the Instagram integration, you can manage DMs and comments in one place, automate responses, and use AI to…