Summary
Want to manage your Wati workspace just by chatting with AI? This guide walks you through how to connect your Wati workspace to Claude or ChatGPT using the Model Context Protocol (MCP). Once connected, you can manage your contacts, conversations, campaigns, templates, and other Wati resources using natural language. If you use Astra, you can also create, manage, and improve your AI agents from the same conversation. No dashboard hopping. No code. Setup takes about 5 minutes.
Note: The Wati MCP server is available to customers on Wati's Growth, Pro, and Business plans. If you're currently using a trial account, you can also enable and use the Wati MCP server during your trial period.
What you can do after setup
Once everything is connected, your AI assistant becomes a single interface for managing your Wati workspace.
Manage your Wati workspace
You can:
Search and manage contacts, conversations, and leads
Review customer conversations and engagement history
Manage campaigns, message templates, and other supported Wati resources
Analyze workspace activity and conversation trends
Create customer segments, prioritize leads, and identify follow-up opportunities
Manage Astra AI agents
If you're using Astra, you can also:
Build, test, deploy, and improve AI agents using natural language
Update agent instructions, tone, enabled tools, and escalation rules
Evaluate agent responses and validate changes before publishing
Automate your workflows
You can also connect Wati and Astra with tools such as Shopify, HubSpot, Slack, Notion, and more to automate end-to-end workflows.
You can do all of this without leaving the Claude or ChatGPT window you already use every day. Instead of switching between multiple dashboards, you can manage your Wati workspace - and your Astra AI agents, if you use them - from a single conversation.
Instructions
Before you start
Let’s quickly make sure you have everything ready:
1. A Wati or an Astra account
You need a Wati account to manage your Wati workspace through Claude or ChatGPT.
You need an Astra account to manage your Astra AI agents through Claude or ChatGPT.
Note: You need a Wati account with Astra enabled and connected to manage both your Wati workspace and Astra AI agents through Claude or ChatGPT.
2. A supported Claude or ChatGPT plan
Custom MCP connectors aren’t available on free plans yet.
Supported plans:
Claude: Pro, Max, Team, Enterprise
ChatGPT: Plus, Pro, Business, Enterprise
You only need 1 paid user to get started.
3. About 5 minutes
Setup: ~2–3 minutes
First interaction: the rest of the time
4. Choose your AI assistant
You can use either Claude or ChatGPT - both work well.
Go with Claude if you want the most reliable MCP experience
Stick with ChatGPT if your team already uses it daily
Some teams connect both and just use whichever is open.
How to set up in Wati MCP in Claude
Follow these steps to connect Wati MCP to your Claude AI:
1. Open Claude
Use either:
Desktop app (Download Claude at
claude.ai/download)Web version at
claude.ai
The desktop app is slightly more convenient if you want a dedicated workspace. Here's a screenshot of Claude's desktop app for your reference:
2. Open Connectors
Go to Customize > Connectors in the sidebar
You’ll see a list of available integrations.
3. Add Wati as a connector
Go to + then click on Add custom connector
Enter:
Name: Wati
Server URL:
https://mcp.wati.io/mcp
Click Add
What you’re doing here is telling Claude where to find Wati.
4. Connect and authenticate
Click Connect next to Wati MCP
Select Wati or Astra account depending on what you want to do with the MCP and click Continue to enter your account login credentials.
When using Wati MCP to manage Wati workspace, select Wati and enter your Wati account login credentials.
When using Wati MCP to manage Astra agents, select Astra and enter your Astra account login credentials.
This is a secure OAuth flow - your password is never shared.
5. Verify it worked
Open Claude, start a new chat and type: List my Astra agents or Which of the Wati + Astra tools can you use?
Grant Claude permission to use Wati MCP if asked
✅ If you see your agents (or an empty list), you’re all set
❌ If not, head to the Troubleshooting section below in this guide
How to set up in Wati MCP in ChatGPT
Prefer ChatGPT? Follow these steps:
1. Open ChatGPT
Web:
chat.openai.comDesktop app
2. Open Settings
Click your profile icon (bottom-left)
Select Settings
3. Enable connectors
Go to Apps → Advanced settings
Turn on Developer Mode (if needed)
This unlocks custom MCP connections.
4. Add Wati connector
Click Create app
Enter:
Icon: Use a custom icon if you'd like (optional)
Name: Wati
Description: Custom connector to manage Wati and Astra agents.
MCP Server URL:
https://mcp.wati.io/mcp
Authentication: OAuth (auto-detected)
Click Create
5. Sign in to Wati
Complete the login and approval flow.
6. Verify it worked
Start a new chat and type @ select the Wati app and type your prompt: List available Wati tools you can access
How to troubleshoot Wati MCP
Here are the most common issues and quick fixes:
1. Connectors option missing
Your plan doesn’t support MCP
Upgrade to a supported plan
2. No popup when connecting
Enable browser pop-ups
Try again
3. Wati login error
Sign in to Wati in another tab
Retry
4. "Unknown tool" error
Type: Re-load the Wati tools and try again
5. 401 Unauthorized
Session expired
Reconnect from Settings → Connectors
6. 403 Forbidden
Permission issue
Ask an admin for access
7. Assistant not using Wati
Make sure the connector is enabled for the chat
8. Slow responses
First request may take longer
It speeds up after that
Security and data handling
Here’s what’s happening behind the scenes when you're using Wati MCP:
Category | Details |
What gets shared |
|
What stays in Wati |
|
AI provider policies |
|
Frequently Asked Questions (FAQs)
General Usage
1. Do I need both Claude and ChatGPT?
No. You only need to choose one of the tools.
2. Will this replace the Wati or Astra dashboard?
No. This solution complements the existing Wati and Astra dashboards and does not replace them.
3. Can non-technical users use this?
Yes. Non-technical users can use this as long as they are comfortable with basic chat interactions.
4. Can agencies manage this?
Yes. Agencies can manage this by using dedicated accounts with limited access.
Pricing and Availability
5. Is Wati MCP free?
Yes. Wati MCP is free for paid Wati users, with no usage cap during the launch period.
Platform Compatibility
6. Does this work on mobile?
It depends on the specific app. Desktop and web platforms are more reliable.