Summary
If you previously created AI Support Agents (formerly known as KnowBot) in Wati, you can migrate them to Astra during agent creation. This migration imports your existing AI Support Agents and their associated knowledge sources, allowing you to continue building and improving your AI experience within Astra.
Instructions
Before migrating your AI Support Agents to Astra, you must connect your Wati account to Astra.
Prerequisite
Connect your Wati account to Astra
Follow these steps to connect Wati and Astra:
Log in to your Astra account.
Open the Action Library.
Select any Wati action, such as Create Contact or Update Contact
Start a workflow that requires a Wati connection.
When prompted, you can click Connect via Wati or click Setup manually.
If you choose Connect via Wati, sign in using your Wati account credentials in the next step. When prompted, make sure to enter the correct Client ID for the Wati account you want to connect.
For manual setup - enter your Wati Access Token and API Endpoint.
Save the connection.
Find your Wati Access Token and API Endpoint
To locate your Wati credentials:
Log in to your Wati account.
Navigate to Connectors > API > API Docs.
Copy the Access Token and API Endpoint.
Use these values when connecting Wati to Astra.
Migrate AI Support Agents to Astra
Once your Wati account is connected, you can migrate your AI Support Agents.
In Astra, navigate to Agents.
Click + New agent.
Select WhatsApp as the channel.
Enter your business website URL.
Click Migrate from Wati AI Agent.
Select the AI Support Agents you want to import.
Click Create my agent.
Astra will create a new agent and import the selected AI Support Agents from your Wati account.
What gets migrated?
After the migration is complete:
Your imported AI Support Agents will appear under the Knowbot section in Knowledge Source Settings.
Existing training resources from your AI Support Agents will be available under the Website and Documents knowledge source sections.
This allows you to continue using your existing knowledge base without manually re-uploading resources.
Review and evaluate your migrated agent
Before deploying your agent, we recommend testing and evaluating its performance.
Astra includes an automated agent evaluation feature that helps you:
Assess agent responses
Identify knowledge gaps
Improve agent performance before deployment
Review the evaluation results and make any necessary adjustments to ensure your agent delivers accurate and helpful responses.
Frequently Asked Questions (FAQs)
Connecting Wati to Astra
1. Do I need to connect my Wati account before migrating AI Support Agents to Astra?
Yes. You must connect your Wati account to Astra before you can migrate AI Support Agents to Astra.
2. What information do I need when using Connect via Wati?
If you choose Connect via Wati, you need to sign in using your Wati account credentials and provide the correct Client ID for the Wati account you want to connect.
3. What information do I need for manual Wati setup?
If you choose Setup manually, you need your Wati Access Token and API Endpoint.
4. Where can I find my Wati Access Token and API Endpoint?
Your Wati Access Token and API Endpoint are available in your Wati account under Connectors > API > API Docs.
Migrating AI Support Agents
5. What happens when I migrate AI Support Agents to Astra?
Astra creates a new agent and imports the selected AI Support Agents from your Wati account.
Migrated content
6. Where can I find migrated AI Support Agents in Astra?
After migration, imported AI Support Agents appear under the Knowbot section in Knowledge Source settings.
7. What training resources are migrated to Astra?
Existing training resources from your AI Support Agents are available under the Website and Documents knowledge source sections in Astra.
8. Do I need to manually re-upload my existing knowledge base after migration?
No. The migration makes your existing AI Support Agent knowledge resources available in Astra, so you can continue using them without manually re-uploading resources.
Evaluating a migrated agent
9. How can Astra help evaluate a migrated agent before deployment?
Astra includes an automated agent evaluation feature that helps assess agent responses, identify knowledge gaps, and improve agent performance before deployment.
10. Why should I review evaluation results before deploying a migrated agent?
Reviewing evaluation results helps ensure the migrated agent delivers accurate and helpful responses before deployment.