Summary

The Astra Dashboard gives you a complete view of how your AI agents are performing across your account. Use it to track key performance metrics, measure business impact, compare Text and Voice AI performance, identify trends, and uncover opportunities to improve your AI agents.

Instructions

The Astra Dashboard is the central place for monitoring the overall health and business value of your AI agents. It provides an account-wide view of performance, helping you understand how your AI is handling customer conversations across different channels.

You can use the dashboard to:

Monitor AI performance across all agents
Compare Text Agent and Voice Agent performance
Measure business impact and return on investment (ROI)
Track conversation trends over time
Identify knowledge gaps and escalation patterns

Filter your dashboard view

By default, the dashboard displays combined data from all active AI agents. Use the filters in the top-right corner to select specific agents:

Filter by agent

Click the All Agents dropdown.
Select a specific agent.

The dashboard will update to show data for the selected agent only.

Filter by timeframe

Click the date range dropdown.
Select the reporting period you want to view, such as Last 7 days, Last 30 days, or another available range.

The dashboard will refresh to display data for the selected timeframe.

Review core performance metrics

The Overview section provides a side-by-side comparison of Text Agent and Voice Agent performance.

Key metrics include:

1. Total conversations

The total number of customer conversations handled during the selected period.

2. Resolution rate

The percentage of conversations successfully resolved by the AI without requiring human assistance.

3. Average handle time

The average time required for the AI to complete a conversation, measured in minutes.

4. Drop-off rate

The percentage of users who leave the conversation before receiving a helpful answer or after expressing dissatisfaction with the AI's response.

Measure business impact and availability

The Availability section highlights how your AI supports customers outside normal operating hours and across multiple languages.

1. After-hours coverage

Shows the total number of conversations successfully handled outside your defined business hours.

2. Weekend coverage

Displays the number of conversations handled on Saturdays and Sundays, with a breakdown by day.

3. Languages served

Shows the number of unique languages your AI used to support customers, reducing the need for multilingual support teams.

Analyze account-wide trends

The Performance section helps you understand how customer interactions are progressing across your account.

1. Conversation funnel

Provides a visual breakdown of conversation outcomes, including:

Total conversations
Resolved conversations
Escalated conversations
Dropped conversations

This helps you understand how customers move through the support journey.

2. Conversation volume trend

Displays conversation activity over time, helping you identify increases, decreases, and traffic spikes.

You can view:

Text Agent performance
Voice Agent performance

Coming soon

The following analytics capabilities are currently under development and will be available in a future release:

Top FAQ categories

View the topics and categories customers ask about most frequently.

This will help you:

Understand customer interests and support needs
Identify trending topics and recurring questions
Improve knowledge base content and training materials
Prioritize areas that need additional documentation or support resources

Knowledge gaps

Identify questions and topics that your AI agent is unable to answer confidently.