Astra provides detailed analytics for each AI agent, helping you understand how well an individual agent is performing across your website and messaging channels. Use these reports to track conversation outcomes, measure business impact, identify knowledge gaps, and find opportunities to improve your agent's performance.

The Agent Analytics page gives you a detailed view of how a specific AI agent is performing. Unlike the main Astra Dashboard, which shows account-wide metrics, Agent Analytics focuses on a single agent.

You can use these reports to:

To view analytics for a specific AI agent:

The analytics page will display performance data for the selected agent.

The Astra Impact section provides a high-level overview of how the selected agent contributes to your business.

Shows the total number of conversations handled by the agent across all supported channels during the selected timeframe.

Estimates the amount of time saved by automating conversations that would otherwise require assistance from a human support team member.

Shows the percentage of conversations successfully resolved without human intervention.

Displays the number of unique languages in which the agent successfully supported users.

The Overview Report and Conversation Funnel provide a detailed breakdown of how conversations are handled from start to finish.

These metrics help you evaluate the overall effectiveness of the agent.

The total number of conversations handled during the selected period.

The percentage of conversations resolved without escalating to a human team member.

The average time required to resolve a conversation, measured in minutes.

The percentage of users who leave the conversation before receiving a helpful answer or after expressing dissatisfaction with the AI's response.

The analytics page also includes reports that help you understand customer behavior and identify improvement opportunities.

The conversation funnel shows how conversations progress through different stages:

This helps you understand where conversations are succeeding and where users may be leaving the experience.

Displays conversation activity over time, allowing you to identify trends and peak traffic periods.

You can view performance across:

This helps you understand when customers are most actively engaging with your AI agent.

The following analytics capabilities are currently under development and will be available in a future release:

View the topics and categories customers ask about most frequently.

This will help you:

Identify questions and topics that your AI agent is unable to answer confidently.

This will help you: